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Rite Aid

32015 Pacific Hwy S, Federal Way, WA 98003, USA

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Detailed Information

Place Types Drugstore
Address 32015 Pacific Hwy S, Federal Way, WA 98003, USA
Coordinate 47.314477,-122.315518
Website https://www.riteaid.com/locations/wa/federal-way/32015-pacific-
Rating 2.1
Compound Code 8M7M+QQ Federal Way, WA, USA

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Reviews

Hi There (11/03/2020)

PHENOMENAL CUSTOMER SERVICE. I don't write reviews often, but could not help leaving one after experiencing such a great customer service. Deilana, who I believe recently started her job there just was amazing. She personally made calls to help me to the best of her ability for nearly two hours, helping other customers meantime. I had felt so bad for taking too much of her time, but she definitely stopped me from having the worst day ever. I was not able to complete my business I intended on accomplishing, which was not at all her fault, I was extremely happy with the service I was provided, thanks to Deilana. The situation I put her in may have been frustrating and demanding but she kept a smile on her face and maintained professionalism. Fantastic customer service, work ethic and personality.

Kamran R. (11/26/2020)

Went to do a drive thru test. The employee was not helpful at all, didn’t provide any guidance on self-administering the test, didn’t provide any information on how to get results, and generally seemed like they hated their job. After 5 days of waiting for Covid test results, I received a notification saying that my sample wasn’t able to be analyzed because the sample was improperly taken. How is a layperson like myself supposed to know how to self administer my own nasal swab? So frustrating.

Reese Malott (11/15/2020)

The rudest workers! Follow you around like your screening. They have items up on the shelf where boxes I have bought are EMPTY! Guess they are following around the WRONG people. The Pharmacy is THE WORST CUSTOMER SERVICE I have ever experienced. The Pharmacist had the nerve to tell me he wasn't going to fill my prescription because they were closing in 5 minutes! When my script should have been filled 3 days prior. I told him I drove 35 min to pick it up at last minute because I finally had gotten a ride since my car was in the shop. I had to actually argue with him to get it filled! 5 times in a row had problems. One time they told me my prescription wasn't their! The next day after I called my Dr to verify they sent it, they then said that yes they did have it the whole time. They lost my insurance information and also told me it was not their job to call my insurance company to see if my reauthorization was sent. It IS THEIR JOB!

Clark Cooley (10/10/2020)

I normally go to the fredmeyer pharmacy but decided to use this one just for the convenience of.being so close to the urgent care clinic. The dr sent in a prescription for some eyedrops. It Was a nice night so i decided to take my time walking over to give them time to fill it. Approx 30 minutes. Got there and still had to wait almost another 30 minutes for my eye drops. I may not be the smartest person but i know it doesn't take an hour to grab a box off the shelf and put the label on it. Stay away from this pharmacy they are super slow. Im going to stay with fred Meyers pharmacy

Deanna Strother (05/16/2020)

Omg the pharmacist are amazing really helped my husband get the the meds he needed and the red head lady was the best went out her way to help us we are grateful truly.ud83dudc4dud83cudffdud83dude1c

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