Extended Stay America - Miami - Airport - Doral

This Extended Stay location has been the single worst hotel stay of my life.nnI attempted to stay in two rooms at the location and both had the same issues.nnThe staff is poorly trained and not quick to help guests. I had no landline in either room when I checked in and have had to call the front desk repeatedly from my cellphone with them not answering most of the times I call.nnIt took me over a week of asking for a land-line phone for my room (which should have been installed in the first place!) for them to finally get one at the front desk for me to then walk back to my room and install myself. On top of this, the phone jack was broken, so the phone didn't even work!nnThe bathtub plunger in both bathtubs did not stay down. I've already had the serviceman for the hotel come over and attempt to fix it once. Still no go.nnParking at the location is a nightmare. There simply aren't enough spots for all the guests and guests leaving their cards in awkward positions in the parking lot overnight blocks other guests in.nnThe laundry room is a disaster. Of 8 or so washing machines in the room, only 2 are working. Maintenence on them has really fallen unacceptably behind.nnThe desks at this location were poorly thought out when purchased. They have a drawer in the middle that digs into your stomach when sitting at the desk. I eventually had to just turn the desk completely around so I could work with being jabbed constantly in the stomach.nnThe first week of my stay also saw me sleeping on a bed with no fitted sheets. For the price I was paying for the stay, fitted sheets should, at minimum, be part of the housekeeping package.nnOverall, this has been the worst Extended Stay in Miami that I've stayed in and the worst hotel that I've stayed in during all my years of travel. Do yourself a favor and book at a different Extended Stay property or just avoid this location altogether.

Great location, very good deal. I stayed here twice for a week and I definitely going to come back. Arianna was very helpful. I’m giving the 5 stars to the hotel and also the staff.

Tremendous value with a longer term stay...all units brand new..still has packing by refer and Alex the Manager is excellent with sense of service urgency...his assistant Arianna immediately showed up with new pillows foam firm my preference and pots pans plates with a big smile. A convenience store across street and phenomenal locations with dozens of choices to dine entertain shop and don't miss City place and Fresh Market..ask for Alex he has been with the company 20 years and knows hospitality

Best weekend ever !! Stayed with some friends and we all found the hotel excellent! We were attended by Jorge and the customer service received was amazing. He explained to us how to find our rooms and gave us tips of were to dine close by the hotel. Best customer service we have received it a long time !! Definitely will be coming back :)

I have been staying as a guest in this hotel for almost 3 months and so far its been a great experience. Accommodations are good for the price and the service is above expectations. Management are helpful and the front desk has amazing people specially Arianna, who always provides exceptional service and cares about the customers. I strongly recommend this location