Map
Detailed Information
- Place Types Lodging
- Address 1571 Premium Outlets Blvd, Norfolk, VA 23502, USA
- Coordinate 36.8789512,-76.1958423
- Website https://www.hilton.com/en/hotels/orfruru-tru-norfolk-airport/?S
- Rating 4
- Compound Code VRH3+HM Norfolk, Virginia, Unit
Openning hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Photos
Reviews
Just what I expected from a new hotel! Everything was clean! The lobby is spectacular. A variety of seating areas to suit your mood (including pool table!). Continental breakfast was Covid safe. Really appreciated that. But the icing on the cake was Mae, the young woman who checked us in at the front desk. Her customer service skills were stellar. She always greeted us with a warm smile and cheerful attitude. Not to mention CONSTANTLY wiping down everything in the lobby. We never saw her rest. My guest and I want to thank her for giving us that home away from home feeling. We stayed for a week and it was ALWAYS a pleasure to see her.
Really polite front desk. Pool table. Love the decor. The got me in when Sleep inn messed up my reservation. The room was nice. Only thing is that the cleaning crew needs to do a better job with sweeping. Food and trash in the corners and when you walked bare foot it sticks to your feet. (No carpet in the room I had) other than that. Awesome stay.
The hotel is clean and the breakfast was nice. I normally enjoy my stay there but this time I was placed in a room that was directly across from the stairs and it felt very nerve-wracking because it sounded like someone was entering my room but it was people exiting the stairwell door throughout the night. I would have appreciated the heads-up that my room was across the stairs so that I could have chosen a different room at check-in.
Wish I could think of just one positive thing to say about this hotel, but it is horrible! Noisy, very poor acoustics. Booked for two nights and turned out to be the worst hotel in 36 nights of travel. Barking dogs, TV on other side of hallway audible in my room, which is near the lobby. Squeaking doors of Staff Laundry Room and common area bathroom took two hours to get the house “engineer” to oil hinges. Some not so clever designer devised a way to put up a hotel on the cheap, I mean REALLY CHEAP, now guests pay a premium price for the poor quality. No Art on walls, which would help with noise, the tv actually echoes off the walls. OTHER STUFF: Two very partial rolls of toilet paper, two bath towels, Kleenex box had a few tissues, clever design: squeeze to get soap , but dispenser nearly empty. Where is my pet gorilla, I need hand soap. This is far below par of any Hilton brand hotel that I’ve ever stayed in, sell this chain to Motel 6 !
The hotel itself is almost brand new and in a fantastic location. The staff did a fantastic job in ensuring things such as surfaces and rooms were being satanized as well as doing their best to promote social distancing. All of the staff went above and beyond to make sure every process from check-in to complementary breakfast went as seamlessly as possible.nnMy only qualm I had with the hotel was a personal one, the bed itself was a bit too soft for me. However I am fully aware that this is just a personal preference and it shouldn't dissuade anyone from staying at this Tru by Hilton.nnI would highly recommend this hotel to anyone who is staying in the Norfolk/Virginia Beach area.
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