Map
Detailed Information
- Place Types Lodging
- Address 5600 Lowery Rd, Norfolk, VA 23502, USA
- Coordinate 36.861873,-76.214458
- Website https://www.ihg.com/candlewood/hotels/us/en/norfolk/orfmh/hotel
- Rating 3.9
- Compound Code VQ6P+P6 Norfolk, Virginia, Unit
Openning hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Photos
Reviews
So far so great. Our room is spacious. Comes with a stove top, microwave, large refrigerator, coffee machine, dish washer, hair dryer, large desk area, plenty drawer space! Fully stocked kitchen. Front desk was beyond nice. They accommodated everything we asked for.
If I could give 10 stars I would. Let's just start off by saying I ended up in Virginia by mistake and I was having a really hard time with finding a hotel that would meet all of my needs. When I first searched up Candlewood suites I expected the worst because it's nearby a Airport. I immediately cross them out of my mind but I finally gave in and walked in and immediately the staff was very respectful. The young lady on duty that night was Chelsea. She did an amazing job with meeting all of my needs. I had a hard time finding a hotel who provided an ethernet plug-in for work. Chelsea was very respectful and patient with me.She could tell that I was having a really hard time and I was really frustrated. She had the absolute best customer service and respect that I have ever received at a hotel. Not only did Chelsea do her absolute best but there was a guy by the name of Dawaun and he was the maintenance guy. We didn't have any technical difficulties but he noticed that we were also having a really hard time with maneuvering around so he would often suggest if we needed help he also suggested if we need additional towels or covers anything that we needed he was always there they did an absolutely amazing job.
I would not recommend making a reservation at this hotel. The management is crooked and left me out to dry in the middle of the night with no room, no refund and no answers.nI booked a room at the candlewood for one night through a third party (southwest hotels). When I arrived at 12:30am I was told that “due to rooms being out of service, there are no rooms available”. The front desk worker called the holiday inn down the street which had no rooms and offered to keep calling other hotels. I declined and booked my own room at the Tru Hotel. The worker took down my number and promised a manager would call the next day. No manager called.nA week later I called the hotel and again they took my number and said a manager would call, but none did. I disputed the charge through Southwest hotels. Their response was “the hotel has no record of you attempting to check-in at the their property. Also, the hotel has denied your claimed that they had no rooms available since they had your reservation well confirmed and only have 75% occupancy on that day.”nThe lack of direct communication and blatant lie concerning my reservation is absurd.
The hotel was nice and clean .My room was definitely clean with etcs. Stye person at the front desk was so nice and cordial.I would recommend anyone come here for a clean room and a good night sleep
Helpful staff and a good room for a decent price. My family and I booked a room here for a last minute vacation. We were 20 minutes from any beach which was fine for us as we drove to Norfolk. This is an extended stay hotel and thus each room has a kitchenette and there is no daily housekeeping. My biggest issue with our room was that we had tiny ants. Honestly it was a small price to pay for the value of the room.
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