CVS Pharmacy

Super busy pharmacy that doesn’t seem to be very well organized. The busy part isn’t their fault, obviously; but sometimes you have to wait for thirty minutes just to pick up an order simply because they can’t prioritize correctly.nnGo up the road to the other CVS and it’s worth the drive, you’ll be in and out in a couple minutes.

This place is a mess! Stopped by some afternoon to get some pictures and you could barely get to the picture kiosk because of the large storage bins and empty boxes piled up (no one was restocking shelves mind you). Behind the counter was complete clutter with trash all over the floor, looked like an episode of hoarders back there! The store also smelled musty.... I'll be going to Walgreens.

Went in around lunch to get script filled. It was busy but I tell ya this the first pharmacy staff running a fast pace shift. Wow I was impressed. Def go when pharmacist Basseri is there. ud83dudc4dud83dudc4d

I went thr Through the drive-through at the CVS on E. Little Creek Rd. in Chesapeake Boulevard there was one car in front of me I literally waited behind the car for over 25 minutes going on 30 minutes no action that I could see between the car and the window just dead silence I finally get up to the window and I asked the lady at the window I said ma’am I’ve been waiting on this line for almost 30 minutes I said what is the situation I don’t understand why a drive-through is so slow and the lady that was attending to me didn’t say anything but then the pharmacist came out a Caucasian lady with blond hair young lady and she became very nasty she said Sometimes we have to call the insurance company to verify coverage I said I understand that maam but if a customer is giving you an insurance card and it doesn’t work and you call you either get an approval or denial what is taking 30 minutes with one customer I mean it’s not very complicated it seems you would call the insurance it’s either approved or denied. I know I’ve had situations where I’ve given the pharmacist and insurance card they call and within two minutes they tell me your insurance has not approved it actually done through the online system did they get an approval or denial back immediately online at that point what else can you do at least ask that customer to move up and let the other customer go through the drive-through while you’re waiting or on hold or whatever the situation may be I don’t think it’s fair to be on hold for 30 minutes in the drive-through and she says to me I didn’t know you were a pharmacist she said when you become a pharmacist let me know she said you should be thankful we are here or even helping y’all. I filed a complaint CVS is 800 number first of all she doesn’t know what occupation I am she doesn’t know if I’m a pharmacist a doctor or surgeon at Dentist’s she has no idea for her to even say that is ridiculous. I know when I present insurance cards they were approved once the input the information in the computer or the denied within a minute or two literally and then they tell me bye have a nice day come back with another insurance card or cash

Legitimately the worst pharmacy. It’s very difficult, almost impossible to get anyone on the phone and then when you do the pharmacy staff is so rude. I won’t be coming here again for anything else.