Gregg's Bellevue Cycle

The guys at Gregg’s really know their stuff. Every time we come here, we have a great experience. Stopped by this week and Scott was incredibly easy to talk to and helpful. He helped my husband pick out some shoes and cleats and assisted me with a new saddle. You could just tell he was excited to talk about bikes and his enthusiasm made the entire experience fun. We’ll definitely be back!

We stopped by about a month ago. I had called on a Friday night before closing to find a quick release skewer for a bike wheel. We went up Saturday morning and there was a fairly large line. They are (rightfully) taking covid quite seriously and limiting the number of people in the shop.nnAfter talking to the gentleman who was tracking the number of people entering/exiting, we explained that we had called last night to ask about the skewer. We had planned to wait until we were able to go in to the service counter to pick up the part.nnInstead of having us wait longer, the attendant went to pick up the skewer & gave it to us for free! It was exactly what we needed, and fit perfectly in the bike. It was such a nice gesture, and let us enjoy our bike ride in that awesome September weather.nnIncredibly nice customer service, we'll definitely be back. :)

I've been here a few times for bike info, bike building, and bike repair. All times the staff there have been helpful and solved all problems quickly and nicely. I've left feeling even better than before, both with the bike and my mood.

Brought in our son’s bike with an issue with the brake, was told it was fine and sent back twice. The 3rd time it locked up and he crashed. We were then told that they had the part they need and to drop it off. When we called to check on it it turns out they in fact didn’t have the part. Mind you this was during Covid so spent a good 3+ hours in line here. We were also told that we could call ahead to pick it up, they seem pretty indifferent to accommodating that. Honestly I’ll never use the services here again. Good luck!

I've had mixed experiences with bike shops over the last 30 years but I was stunned by the helpful service of Marcus here! Two consecutive days in a row, I went in and he answered my questions, looked up parts, and gave me some helpful tips. Even gave me some plastic blocks to help with putting inserts into my brake cables. I didn't ask for them and they probably cost next to nothing but I would have struggled without them. THAT is exceptional customer service; anticipating a customer's needs and elevating convenience. Truly excellent! Thank you and please keep up the professional work!