CVS Pharmacy

We're lucky in Albany to have many pharmacies to choose from... and we choose to use CVS/Target every time! The pharmacists and pharmacy techs are the best around. We have two kiddos with chronic conditions, and the staff at CVS/Target have taken the time to get to know us and remember us. The level of care we receive is unmatched. Thank you, CVS! We love you.

Great and fast service friendly staff and helpfulnThe pharmacist is a professional he helped me to get a medicine to daughter and she’s got better right away.nThank you.

This feedback is primarily for the CVS pharmacy. Target was always our pharmacy of choice, but we have had nothing but issues since CVS took over. Mid-Valley Children's Clinic was AMAZING in that they gave us an after hours appointment July 3rd as all three of our kids were sick. They confirmed all 3 have pink eye, plus our infant has an ear infection on top of that. As the CVS pharmacy closed at 8 we had to wait until the next day to come in. Upon arrival, CVS did not have the medicine we needed in stock. Now, that would only be a minor inconvenience if the issues stopped there, as I do realize we do not have the only sick children in this area. Mid-Valley did some legwork and determined that Wall-greens had what we needed so my wife requested CVS transfer all three prescriptions over there. It made sense as Wall-greens has a drive-thu pharmacy so she would not have to go in another store with 3 sick kids under 5 in tow. Wall-greens drive-thru ended up being closed, so my wife asked if I could pic up the meds by leaving work early. Now 4 hours later, I left early and arrived at Wall-greens. CVS never transferred the prescription! I called immediately and was on hold for 30 min before hanging up. While on hold, the Wall-greens pharmacist actually called the main Target store line, and reached the Service Desk. They hung up on him. After I disconnected from the endless hold on the pharmacy line, I called the main Target line myself. I pleaded with the team member that answered not to hang up or transfer me, that I just needed to know if the pharmacy was still open so we could get the transfer resolved. They let me know that it was closed... Not only does the website say they are open today until 8:00 pm, but the automated phone message does as well with NO indication of altered times for holiday. Plus the hold line for the pharmacy was not set to let callers know they were closed! There is a catastrophic failure of poor communication that transpired with CVS/Target today, and it has resulted in 3 little children not getting the medicine they need so they will spend another night in misery. Beyond frustrating!

Tried to contact them for a prescription for my mother. I need sort out the billing details, I've been on hold for 10 minutes waiting for somebody to answer the phone.nMy time is valuable and they're wasted it!

Not very quick, if they say itll be ready in 30 minutes it usually takes 45-1hr. I've even waited as long as an hour and a half when they said it would be done in 30mins. I usually just drop off and pick up next day now instead of walking around and waitingnThey also are out to lunch for like an hour around 1pm. Can't get help during that time, not sure why they can't rotate through lunch so someone can help. I switched to a different pharmacy because of this but now my stupid insurance is making me go back.