CVS

10 days later and still no prescription.nnFirst they ran my insurance incorrectly (even though I have used them for the last 3 months...) so my prescription was denied. I received no word that there was a problem. I called to see if they had received it and that's when I learned that there was a problem, so the MA at the doctors office AND the insurance company called them and worked it out (or so I thought). When I went in a few days later to see if my script was ready they told me it was being denied by the insurance again and that they were out of the medication. So I called my insurance company, who called the pharmacy again and they had once again submitted it incorrectly (and not communicated with me that there was an issue with the prescription AGAIN). Once that was cleared up, for the second time, they then decided to let me know that the medication was on back order and they had no idea when it would be in. They suggested I try another pharmacy so I had the MA call and cancel the prescription at their location and send it somewhere else. Two days later, they called the MA and tell her they have my medication and can fill it. The MA informed them that the doctor had cancelled that prescription and that it should NOT be filled and they said that a note had been made to cancel it but no one had done it.nnSo here are my main issues: 1 - there was 0 communication with me at any time that there was an issue with the prescription. Even when I did find out there was a problem it still took multiple calls from my insurance carrier to get them to fix the problem. 2 - When someone cancels a prescription that needs to be done. Immediately. By them NOT doing that, it had the potential to cause me some SERIOUS issues with getting my prescription filled elsewhere which I did because they SAID FOR ME TO DO THAT. 3 - Peoples medication is NOT something to play around with. Patients depend on timely communication for their medications. What if I needed that medication to prevent myself from having a life threatening incident? While I do understand that we have to be our advocates, I depend on a business to communicate with me if there is a problem, not just ignore it and wait for me to reach out to them. One a most basic example, if I owned a bakery and someone had ordered a cake from me and I was out of an ingredient needed to complete that order and had no idea when I would get it in or there was any other reason I would not be able to fill their order I would COMMUNICATE THAT TO THE CLIENT and follow through.nnLong story short, I will absolutely not recommend them to anyone EVER. I am also filing a complaint about them to the department of insurance, that how deplorable their service was.

Luckily the stores inventory was accurate. What I needed it said they only had one left but they had it and I must admit that I was pleasantly surprised. Right on the shelf on the spot it was supposed to be on. So thank you. And the customer service was good as well. They were nice and quick! And I was on my way out in minutes.

Disrespects long-time customers. At 9:35 AM on Jan 29, 2021, the female cashier blocked my attempt to pick up a prescription at the Drive-Thru window. I had to wait 15 more minutes after I went inside.

Absolutely the best pharmacy staff in Vegas !!! After spending all day at the ER, I needed 4 prescriptions filled for my son to take that evening. Unfortunately, CVS was closing in 7 minutes. The pharmacist & staff quickly rushed to fill. Awesome effort and outstanding customer service. As a parent, I greatly appreciated their effort.

I have been going here for about 6 months. I have finally decided to switch to Albertsons pharmacy. Tonight I went through the drive thru and received horrible service, which isn't unusual for this place, but it's so close to home and there's a drive thru. I am done arguing with these pharmacists though. I am using nicotine patches and they always give me the wrong step. So the guy is saying I received 3 bothers when I only received 2! He kept going for a good five to ten min. Mind you my one year old is in the car crying. Like dude, I only received 2 boxes, I don't care if you don't take the charge off just refill the first step again. It's not that hard. And then the girl comes back hands me two medications and doesn't bother telling me that my other two will be ready in an hour. Worst customer service ever.