Walgreens

Absolute worst pharmacy ever I called just to check if a prescription was ready and was on hold for more that 30 min that's BS and they don't even answer just put you on hold.

I took a prescription in to get filled and what should have taken 20 minutes to fill ended up taking over an hour. First, I was told they couldn't fill it because I had just filled it on 06/28. I had to do her job and ask her to check the year and sure enough, it was 06/28/2018. Then she said she still couldn't fill it because she needed to get a prior authorization. Again, having to do her job for her, I told her to run it through my secondary insurance on file. She did, and it went through. Instead of prioritizing my prescription being that I had been there for half an hour. She helped 3 customers who had driven up first, as well as other customers who arrived after me in the store. I should've taken my business elsewhere but I felt I invested too much time there so I just grinned and bared it. I got my medication a little over an hour later. She wasn't apologetic and even appeared annoyed. This employee was a mature of aged person, so I can't even excuse her for being young or inexperienced. I had used Walgreens for many years in the past land had always received good service but my last few experiences have been bad ones. Some have been incompetent, others have had bad attitudes and have been rude. I hope they raise their standards of customer service and come to the realization that their customers satisfaction is what will keep them in business and pay their wages.

Drive thru pharmacy was fast for me but not for the people in front of me. I wish they had both lanes open still

Kristina in photo department is a fantastic employee to the Walgreens Family in Chino. I went in to print invites for the first time and without even having to ask for help she immediately approached me offering any help she is very knowledgeable of the kiosk very professional and has a great attitude. I must say I can't remember experiencing such excellent customer service with a genuine smile. Thank you Kristina! You took the time to help a customer when most employee at stores are in a rush and look like they don't want to help. Not your Walgreens.

Conveniently located and great for quick shopping trips