Savage Roofing

I would have liked the option to decide for myself to either use them or not. But the fact they can't be bothered to call me back they made that choice for me. At least now I am sure that the bad reviews I've been told must be true. It's hard to have an faith in a business that can't even return a call.

Prompt service no sales pressure performed all elements of contract in a timely matter.

Poor Customer Service. Savage Roofing repaired a 5’ x 5’ wind damaged section of a single family home in Anacortes. Response to my initial call was prompt and a roofer came to the house expeditiously. We discussed a cost and he estimated one hour of labor and total charges under $100. The roofer repaired the roof in 1 hour with three-tab singles I provided. -----nnI received a invoice in the mail for 1.5 hours of labor and miscellaneous expenses (to include gas to my Anacortes house). Total charges, $136.60 with $28 Misc, 1.5 hr at $65 and tax. I called Savage roofing twice to inquire about 1.5 hours labor vice one hour, left messages and received a response several days later. The supervisor (I think) informed me he would look into it. He did quickly and notified me I was already receiving a discounted hourly rate due to the economy (maybe he thought he was doing me a favor by charging me a price the market would support), and the 0.5 extra labor charge over the 1 hour worked performed was for travel time. I was not informed of any travel charge when I set up the appointment, in the estimate, or prior to the bill. -----nnI will not be using Savage Roofing again due to poor customer service. -----nnPS. I used another roofer I Googled in Anacortes for the similar wind damage two weeks later, $75 and he provided the singles.