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Bicycle Buys LLC

643 E Jericho Turnpike, Huntington Station, NY 11746, USA

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Detailed Information

Place Types Bicycle store
Address 643 E Jericho Turnpike, Huntington Station, NY 11746, USA
Coordinate 40.8340148,-73.3876617
Website http://www.bicyclebuys.com/
Rating 2.7
Compound Code RJM6+JW Huntington Station, NY,

Openning hours

Monday Closed
Tuesday 10:00 AM – 7:00 PM
Wednesday 10:00 AM – 7:00 PM
Thursday 10:00 AM – 7:00 PM
Friday 10:00 AM – 7:00 PM
Saturday 10:00 AM – 6:00 PM
Sunday 11:00 AM – 5:00 PM

Reviews

Brendan Oneill (12/03/2020)

I ordered cleat spacers on Nov 3. Initially I got an email quoting me a shipping price. I saw charges show up on my Visa. Since then the charges seem to have disappeared from my credit card record, and I never received the order. I emailed to ask about the order status and never heard back. Now they keep emailing me to review the order. Well, here's my review: I never received it and your customer service is terrible. Avoid ordering from here. UPDATE: I called the number provided. There was a mix up (on their end) and the order was never shipped (this was never communicated). I was told I now needed to pay the shipping via Paypal. I asked to cancel the order, which they said they did. I've not received email confirmation of order cancellation, which is very strange. It's also strange that their system sends requests to review a purchase when the order hasn't even been shipped. The people on the phone were friendly, so I added one star for that. Online shopping is generally very simple these days - not sure what is up with their system, but something doesn't work.

Mike Walsh (11/10/2020)

Disappointing transaction. Ordered some parts for 3 day delivery and they never shipped them out due to a different billing and shipping address. Many people have different bill to and ship to addresses. That’s the whole reason why they even have a separate bill to and ship to address section.nNo attempt to contact me to let me know that there was an issue with the order. No phone calls and no emails. Terrible customer service. Will not do business with them again.

Raphael Gurgel (02/28/2021)

I placed an order on 02/20/21. They never sent me the cost of shipping. I have already sent more than five emails and never responded. Still, they charged the purchase on the credit card! I will open a dispute on paypal! Bad store!

Ann Rubin (12/09/2020)

I purchased two items on their website, bicyclebuys.com, on 11/28. I believe they also operate as cyclefastusa.com. I had been searching for a specific brand lock kit for my bike rack, which was out of stock at other stores. I was able to put both items, the lock kit and a bike helmet, into my shopping cart (where the bike lock was advertised as being in stock) and place the order. I never got a shipping confirmation and when I called I kept getting the run around. At one point, they actually told me that the items (albeit a different color helmet) had been sent to the shipper. I came to find out today (12/9), 11 days after I placed the order, that they do not have any lock kits in stock.

Gerry Granatowski (12/24/2020)

Very poor customer service and order processing experience. Nothing they sell can’t be purchased on Amazon which is where you’ll always get the highest quality of service and where I went back to after dealing with these people.

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