TownePlace Suites by Marriott Danville

Ok, my friend/colleague and I have been staying at this hotel off/on for about 5 months. Not only are the rooms clean and prices fair, the staff is truly a staple of this hotel. Lindy, Devin, Alyssa, housekeeping, and others not named but no less important, deserve a round of applause. Traveling during a pandemic has been more stressful for many of us and they have made our stays exceptional. It’s nice to know when you are on the road, you can rely on professional service, courtesy and reliability. Keep up the good work!

Good place to stay overnight. Clean rooms and quiet place. Good service.

After staying here off and on for the last six months I can say the experience is always great. The staff (especially Devin) are always friendly, and quick to help. The rooms are always clean which is a big plus for someone who stays long-term. Currently there are restrictions due to covid but they have made accommodations such as a grab and go breakfast etc. The location is very convenient with the highway a few minutes away and a 30 minute drive to Urbana/Champaign.

I had a handicapped suite and I fell in the shower because there is no non slip footing in it. Then at 9:15 a.m. while we are still sleeping a maid walks right in our room with no knock or any other warning.

DO NOT STAY HERE! Go across the street, there are many other hotels to choose from. My stay here was truly one of the worst experiences I've ever had in my life. I've had the opportunity to visit many countries and stay in many different hotels... and this was still the worst hotel stay ever. First night: after traveling for more than 10 hours, I arrive and check in. I go downstairs for a moment and when I return, the key card isn't working. I let the front person know, they make a new set of keys. Still not working. We repeated this four or five times, door still doesn't open. I waited for about three hours in the lobby while she tried different ways to open the door, but still couldn't! She said she was new and her manager was on vacation and couldn't reach her. What kind of manager/owner does that? Leave someone inexperienced alone without a way to get in touch? I'm finally told I could wait in a different room while she tries to figure something out, but the locksmith can't get there until the morning, so I won't have access to my luggage until the next morning. I had to work early in the morning, so you can imagine how upset I was. She did eventually get the door open after several hours. The following day, I find that the phone in the new room didn't work, the light in the bathroom all of a sudden didn't turn on, and the heater would stop working at times and let out cold air (it was freezing outside). These issues were eventually fixed after a week or so. They mentioned the handyman couldn't go to the hotel because he was experiencing car issues, which is why it took so long. The night before I was set to leave was probably the worst day there, and it lingered for about two weeks after I was gone. Since I had an early flight the next morning, I called the front desk letting her know I wanted to check out, but I also wanted to change the card on file. Saw my co-worker at the front desk, and she informed me she was also doing an early checkout and went to go change her card on file. When the front desk lady helped us, she had our bills printed and cards charged. WHAT! We had both told her we were going to change our cards on file. It wasn't a small bill either since we had stayed there for two weeks. We let her know she made a mistake and she needed to fix it. Well... things just ended up getting crazier and crazier because she kept messing up by charging and voiding, and charging again, and voiding again... in total, my coworker and I had about $10,000 in pending charges on our cards. We were so upset. The front desk lady started crying and calling her manager. The manager was trying to help her over the phone, but refused to go to the hotel (once again, the employee was new and was left alone... seems like a pattern here). She kept saying the manager refused to show up. My coworker and I kept calling Marriott directly and received terrible to no help in the beginning, saying they couldn't do anything about it. We kept calling, talking to different people, until finally someone from Marriott reached out to the manager directly, and let us know she was on her way to the hotel. When the manager got there, all she pretty much did was said she would fix it and no more charges were going to appear on our cards. She said she would also call our banks and tell them to release the pending charges. There was nothing else she could do. The employee at the front desk started yelling at me, saying it was my fault for her mistakes. The manager just stood there, watching. Didn't say a word. It was unbelievable, I was livid! I spent almost six hours trying to fix this mess, I got little to no sleep, and had to drive two hours to the airport on icy conditions the next morning. My bank account was depleted with all the pending charges, and two weeks after my stay, they charged my credit card. What do I get for my troubles you ask? Nothing, zero, nada. Do yourself a favor and avoid this terribly ran hotel.