FirstHealth of the Carolinas

My daughter is a young adult. Seen in the ER on her own. Diagnosed with a issue requiring surgery. Released with 4 pain pills. Not given assistance to stabilize her foot after they discharged her. They didn't help her with discharge and she had to walk herself out on one leg without assistance. I wonder if she was white would her treatment had been preferable. So, when she runs out of pain meds until her appointment next week she will have to incur another ER visit for medication to help assist.

I went to First Health today because I called my surgeon's office and they said that since I am having pain in my chest and tingling and numbness in my arm that I should go in, I had surgery last month for two herniated discs and fusion. I went in at around 11, it was already almost 2 and all they did was the EKG test, the more I sat there the more my spine was hurting in the Emergency Room, tears were running down my face. I was there for almost three hours and when I explained to the front desk that I was in alot of pain, they did not care, I guess spinal surgery is not serious to them. They had no sympathy for what I was going through. Finally my daughter who was there with me comforting me said, mom let's just go. I sat outside the Emergency Room crying from the pain, if I can help it I will not go back. I guess if you are not having a heart attack or covid, they can care less. I called them because my surgeon's assistant said that it can be serious if I have blood clot going on. I called an hour ago to tell them what my Surgeon's office said, I was supposed to get a call from the on-call doctor, Dr. Frazier. Never received a call. I will be filing a complaint.

I have been going to First Health of the Carolinas for 3 years now and the service has gotten worse not better! I refuse to go there, and would rather drive to Cape Fear Valley for better care! I went to the Emergency room at First Health in Raeford NC February after my father past away with severe stomach pains, and was told I had a hole in my stomach. I was sent in an Ambulance an hour away to First Health in Pinehurst for Emergency Surgery. They did nothing but charge me almost 3,000.00 after 5 days I signed myself out and drove to UNC who had me on an operating table 2 hours latter! The Surgery was almost 60,000, and insurance paid more than half of that (I was billed 50.00). I tried to negotiate with First health stating they did nothing and charged me 3,000.00 then before they sent me a letter in the mail saying they would not help me they split the bill up to different Creditors who went after me and put it on my credit report! I have now cleared that up at additional cost to myself - Never do business with LAST HEALTH they CARE NOT FOR YOU ONLY YOUR CASH!!!

We are from out of town and came here for care for my grandfather on the way home. Every single person was kind, attentive and more importantly thorough every step of the way. As someone who works in healthcare I strive to make my patients feel the way everyone here did and treat everyone with the care and compassion they had for my family. If I could give more than 5 stars I would!

Wonderful group of people who do so much for their community!