Arlberg Sports

The employees working with the equipment such as the skis and snowboards, are always pretty helpful and welcoming. I was helped right away when I walked in, by one of the employees that work mainly in that part. But when I went in the next day to purchase some ski boots, the employees that work the cashier treated me in a condescending matter. I had to approach them after waiting in line for bit, then I was treated as if I was speaking nonsense, when I was just asking to pay for the equipment I put on hold the previous day. The cashier asked if I was going to pay or not, when I had a question about the pricing. The day before I was told it was a specific price, then when I came in the next day, the boots I had put on hold were almost raised by $150 more. I was caught off guard, and had obvious questions on why the sudden change in price. But I was treated as if I wasn’t able to afford the boots because I had questions. I was so caught off guard with the sudden price change and being treated rudely, I just payed the 20% deposit hold on the ski boots. And after agreeing to pay, the way I was treated completely changed. I was treated like how a costumer should be treated, with respect. I felt as though I was being treated so rudely because I’m a younger woman who doesn’t know everything about ski equipment, as the cashier seemed to make clear. Obviously I’m coming to you for your services, because I don’t know much about the specifics with ski equipment. So to be treated as if I was speaking insanity, rather then maybe being helped to find ski boots in the price range I previously set, I was treated as I couldn’t afford the ski boots. I felt obligated to pay for the deposit, instead of being helped to find a different pair. Not impressed. Will be going back for a refund, and to find ski boots that I actually know the price of.

Decent shop and some friendly staff, others not so much.nWas just in there with fiancee and bought 1 jacket and was going to buy another jacket for her and 1 sales person said they would honor their own store price on the exact same item... only deference was the guys was marked 40% off and the woman's was only 20% off. Both are exact same msrp and year of production. Then at register a woman interrupted the sale and said they could not do it.. lady was pretty rude with no real reason on why they couldn't do it. all I can say is they lost 2 customers today, as I will not purchase again from them and if the 1st jacket was returnable I would return it now. Sucks they are up selling and ripping off women. This is 2 year old product that they are selling and even with a 40% discount they still would be making 20% on old product sitting on the shelf.

The best possible service and shoppingg environment for sports equipment. And they have the most modern equipment for ski/board maintenance.

We have had excellent service from Arlbergs for more than 30 years

Shout out to Bran who helped us pick just the right pedal assist bikes for our needs for many years to come. We felt that all our questions were answered thoroughly, we were treated well, and the time was taken to make sure that we had everything we needed. It's so wonderful to have businesses like this in our community that make us feel like family.