Map
Detailed Information
- Place Types Lodging
- Address 1521 W Pinhook Rd, Lafayette, LA 70503, USA
- Coordinate 30.1960053,-92.0157163
- Website https://www.hilton.com/en/hotels/lftlddt-doubletree-lafayette/?
- Rating 4.2
- Compound Code 5XWM+CP Lafayette, LA, USA
Openning hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Photos
Reviews
We visited the Lafayette Double Tree for my birthday and had a great time. The suite was first class- very clean and sanitized. But the main reason I'm giving it 5 stars is because of the friendly, professional staff. About 30 minutes after checking out (we were at the mall) I realized I had left my wedding ring and another ring in the room. I immediately called the hotel and was put through very quickly to housekeeping. The lady I spoke to was very kind and efficient at getting my information and she assured me they would call back as soon as my rings were found. As promised, I got a call back from housekeeping telling me they had both my rings and I could pick them up at the front desk! I was so relieved and grateful for their prompt attention to my situation. Thanks again staff at Double Tree for making my birthday stay perfect!
Staff was friendly, hotel was clean.
The room was great. Very comfortable and had everything we needed. The staff were exceptionally polite and helpful. We didn't have time to visit the bar or eat anything, but there was always people there so we gathered it had to be good. And of course they'll have your cookie waiting when you check in!
I'm conflicted by my rating because when a business rights their wrong I tend to let the benefit of the doubt lend weight to my rating. Mistakes happen, as we are human beings. However, I don't feel completely comfortable giving a rating above one star. A hassle-free refund was processed and I am very appreciative of the way it was handled. Though I had the pictures to prove that the room had not been cleaned, there were no excuses for the lack of cleanliness. On the other hand, I stayed on the executive floor, and the expectation was that the COVID-19 guidelines for cleanliness would be apparent. This was not the case. The final decision to give one star came when I discovered mold. Not only was this room being improperly cleaned, but it was being improperly inspected as well. The mold was in a place visible to a person hired for ensuring cleanliness on the executive floor. There must be some checklist, some protocol for making sure the rooms are clean. So if I were able to give a two-part rating for this hotel stay, I would give a ten out of ten for customer service because she addressed the problem when it was brought to her attention and did the best she could in solving the situation for the customer. I would give the cleanliness a one out of ten because mold is a serious issue health risk that doesn't happen over night.
Staff was kind and accommodating!nThey found me a room when I booked last minute. The C19 cleaning protocols are taken very seriously - it felt like they even steam cleaned my carpet (!!) but I supposed it could’ve been residual moisture from disinfecting spray.nnThe walls are very think and the doors are very heavy. Please be considerate to other guests when closing your doors @ odd hours by not allowing them to slam!nnThe bathrooms need a deep clean - grout and caulking are starting to discolor.
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