Super 8 by Wyndham Decatur/Lithonia/Atl Area

Convenient location by the Atlanta Hartsfield Airport. It is nice and comfortable (first time experience).nHowever, I had to tell the front desk that there was yogurt spilled in the elevator.nn(It seems to be that, they're the ones cleaning up mess instead of housekeeping. Just an honest observation)nnTip: this Super 8 requires a cash deposit. They changed their policy. Previously, there was no deposit if you were paying with a credit card.nnApparently, people have been smoking in the rooms and damaging. That's why they changed their policy.

It's a super 8 who gets a ten the rooms are clean it's usually not super busy but not in the greatest part of town so be careful and know your surroundings do that and you'll be fine staying here.

*LONG REVIEWnI HAVE BEEN STAYING HERE OFTEN FOR YEARS, BUT NO MORE!! I ALMOST ALWAYS GET THE JACUZZI ROOM WHICH IS ON AVERAGE $127/NIGHT, AND MOST TIMES I AM WITH SOMEONE WHO CAN CLEAN THE JACUZZI AND GET TOWELS ETC BECAUSE I AM DISABLED AND ALSO VERY SICK!! (WHICH IS WHY I GET THE JACUZZI ROOM.) I ALSO USUALLY STAY BETWEEN 2 AND 5 NIGHTS.nI CHECKED IN FOR 3 NIGHTS FOR MY BIRTHDAY FROM 1/27/2021-1/30/2021 CHECK OUT. IN THE PAST I HAD NEVER HAD ANY PROBLEMS, BUT IN DECEMBER I GOT LOCKED OUT AND THEY WOULDN'T REPLACE MY KEY BECAUSE I WAS NOT LISTED AS A GUEST AT ALL, AND THE PERSON WHO WAS LISTED WAS UNAVAILABLE, SO I HAD TO SLEEP IN MY CAR ALL NIGHT WITH ALL OF MY STUFF INSIDE THE ROOM UNTIL HE COULD COME AROUND 10 A.M.nTHIS TIME HE MADE SURE HE PUT MY NAME ON EVERYTHING BECAUSE I PAID MY MONEY FOR THE ROOM, BUT HE RESERVED IT AND PHYSICALLY PAID SO THAT I WOULDN'T HAVE ANY PROBLEMS IF HE WAS NOT AVAILABLE AFTER I DROVE 8 HRS FROM VIRGINIA IN SEVERE PAIN. WE ALSO WANTED TO MAKE SURE I GOT THE SMOKING ROOM BECAUSE THERE ARE ONLY 2 JACUZZI ROOMS.nI WOKE UP EARLY AND MUSTERED ALL THE STRENGTH I COULD GATHER TO GET FRESH LINENS SO THAT I COULD SOAK BECAUSE THE DAY BEFORE WAS MY BIRTHDAY AND IT WAS THE ABSOLUTELY WORST I HAD EVER EXPERIENCED. I WAS OUTSIDE OF THE ROOM AROUND 11 WHEN THE HOUSEKEEPER ARRIVED AND DISRESPECTFULLY TOLD ME THAT DUE TO COVID THEY WERE NO LONGER SERVICING THE ROOMS AND COULD PROVIDE ME THE LINENS, BUT I WOULD HAVE TO DRESS THE BED AND CLEAN THE JACUZZI MYSELF!! MY QUESTION WAS, HOW IS GOING INTO THE EMPTY ROOM NEXT DOOR TO MINE TO CLEAN IT ANY DIFFERENT FROM CLEANING MINE IF IM NOT INSIDE?! I WAS EVEN WILLING TO PAY, BUT THEY REFUSED, SO I ASKED FOR A REFUND SO THAT I COULD CHECK OUT AND CHECK INTO A CLEAN ROOM.nTHEY PULLED THE RECEIPT, BUT ASKED WHERE THE PRIMARY PERSON ON THE ROOM WAS. I EXPLAINED EVERYTHING AND ASKED THEM TO CALL HIM, BUT THEY REFUSED!! I WENT BACK TO THE ROOM, NOW CRYING UNCONTROLLABLY, IN MORE EXCRUCIATING PAIN, AND WITH NO LINENS OR REFUND!!! AFTER DRAGGING MYSELF IN AND OUT OF THE SHOWER TO GET DRESSED, (BECAUSE THE JACUZZI WAS STILL DIRTY,) THE PRIMARY SIGNER ON THE ROOM WAS FINALLY ABLE TO GET BACK TO THE HOTEL. HE EXPLAINS EVERYTHING TO THEM ONCE AGAIN AND SHOWED HIS ID FOR THEM TO GIVE ME THE REFUND. HE LEFT, AND AFTER HE DRIVES OFF THEY TELL ME THEY CAN ONLY REFUND ME FOR THE 29TH BECAUSE IT WAS ALREADY AFTER 11 A.M. ON THE 28TH, (EVEN THOUGH I HAD BEEN TRYING TO CHECK OUT AND GET A REFUND SINCE I WAS TOLD I COULDN'T GET SERVICE WHEN THE HOUSEKEEPER GOT TO MY ROOM,) AND THEY EXPECTED ME TO LEAVE EVEN THOUGH I WAS BEING CHARGED FOR THE 28TH!!! I REFUSED, SO NOW I AM IN A DIRTY ROOM WITH NO CLEAN LINENS, AND SINCE I AM DISABLED AND UNABLE TO BEND INSIDE OF THE JACUZZI TO CLEAN IT, I AM WITHOUT THE USE OF IT TONIGHT!! WHILE I AM FORCED TO BE HERE JUST TO GET TOMORROW NIGHT REFUNDED IN THE MORNING!!! NEVER AGAIN!!!

If I could get this place a zero star I absolutely would! The Manager Ms.Carolina is very very rude to her staff & her hotel guests .I’ve Witnessed first hand .! I’ve already contact cooperate & I will be sending the video I recorded of her in! This lady should not be a manager .And Once I Requested to speak with Her to inform her of her behavior she completely ignored me

Very quiet and had security on property, therefore I felt very safe and comfortable.