Trek Bicycle Kennewick

Absolutely amazing customer service. Jen, and the guys and exactly the people you would want to talk to when you look for a bike. They are so kind, friendly, and extremely knowledgeable and will help you find exactly what your looking for at your price range. I would recommend them to anyone interested in biking.

Jen and the guys were amazing. We bough 2 Marlins and are waiting for another one. The only issue we had was we had to wait 3 months for our bikes but that was not on them. As long as we live in the Tri Cities area we will be their customers.

Very nice experience☆ I went to a few other places with other questions.. just poking around~ I haven't had a bike in at least 7-8 years... both guys were very helpful with my stupid questions☆ side note~ (completely unrelated) but I prefer Star Trek to star wars~ so the name was a bonus to me☆

The Trek shop in Kennewick is always willing to go above and beyond to make sure I enjoy my biking experience. For example, when bike parts like tires and brakes were so hard to get due to Covid supply chain challenges, Jen called many other Trek stores around the country to see if she could find me the parts I needed. She hunted for well over 30 days. When she ultimately succeeded, the Kennewick store was great enough to ship them to me because I was out of town for an extended time.

We finally got our Marlin 5 bikes after waiting for two months! To say we were excited is an understatement! I believe Jen helped us I can’t remember her name. But she was amazing! She helped me pick out extra accessories I needed, had the builders shave my seat down a little so I could touch the ground better, she helped re adjust our bike rack on the car. She went above and beyond and was super kind in our first Trek bike purchase! She was great and I will consider this shop our bike shop even though we live an hour away! Thanks for going above and beyond!!!