Courtyard by Marriott Newport News Airport

Front desk check in was great. Rooms were nice. When I booked my reservation. I did a late checkout of 1pm. The housekeeper lady knocked on our door before 1030. I informed her I had a late checkout. She told me in a rude and disrespectful voice. That I wasn't on her list. Even though regular checkout is 12 and I needed to call the front desk. I did and was told regular checkout was 12. At that point my wife and I got ready and left. As we were leaving with our bags in our hand. The same housekeeping lady asks if we were leaving. Then my wife said yes. Because the housekeeping lady had knocked on our door. The housekeeper lady proceeded to be rude snd disrespectful to my wife. We stay at lots of expensive hotel and spend good money. We have never been treated so bad in our lives. This lady needs to work on her customer service skills. Because she doesn't even know how to treat people. We will not be staying there again.

I have stayed at this hotel several times over the years with no issues. As others stated the rooms are spacious and location is ideal. This was the first time I stayed during the pandemic. Sadly I was disappointed. I totally agree with minimizing contact with hard surfaces in the rooms, but some items that use to be standard in rooms are no longer present. It is as if the hotel decided we are not going to wipe down or deep clean certain items so let's just remove them. I discovered this the first night when I prepared for bed. Much to my dismay the bed just had a thin sheet and gauzy like blanket. I called downstairs and asked for a blanket and was told I could come to check-in to get a comforter. What in the world? Why aren't comforters standard. I could understand extra of things like towels or pillows not being in the room, but the comforter. Needless to say I got redressed and went to get the item. The next morning I pulled out my clothes and went to get the iron that is typically in the room. Welp, not anymore so back downstairs I had to go. I also didn't feel the room was as deeply cleaned as it could have been. There was literally mildew stains in the shower area. If surfaces are being cleaned properly this would not be the case. I ended up cutting my stay short. Maybe I will try them again when we aren't in a pandemic.

The room was very nice but the bathroom had mold in the shower. Also it would have been nice to have our room cleaned during our stay.

Clean room but there wasn't an extra blanket. The room is already outfitted for summer. Otherwise, very nice.

Great customer service at check in but the rooms are not up to par. First my room only has sheets that I thought was a white comforter. I call the front desk the next morning and they said we have to ask for a comforter which makes no sense.. second I got the last room left so I assume it’s never sold because there is no soap in the bathroom and shower had rust. Rooms are equipped with 27-32 inch TVs that you can not see from the bed because of the angle. Room not well thought of and need to be cleaner especially during covid. I’d expect this from a $80 room. Not a room over $150. Go to the comfort in and get the same room for half the price. Or try the embassy suites whose rooms are the same price. Huge tv and most times a balcony.