LeafFilter Gutter Protection

I had an appointment with someone from the company. He never identified himself. I said hello. The first thing he said was “ Do the lights go around the entire house “? No hello or anything. I said no. He said well the lights will have to come down. I said do you put them back. He said no. I said it cost me $700.00 to have them up. I said can we do it after the holidays? he said the price will be different. I asked him what is the cost. He said I can’t give you a price until next time I come. I said I thought you were here to give me an estimate? He was very rude. I would NEVER do business with this company. I will NEVER refer this company to anyone. Shame on you for hiring such a unprofessional person.

LeafFilter was installed last summer (August?). The installer finished the job very quickly, which made me suspicious. i went up and found several issues with the installation.nnFirstly, the gutter clean-up was far from thorough. I found a lot of debris still left in the gutter (now under the LeafFilter so that I couldn't clean them up myself). Secondly, I found gaps at multiple corners.nnThe installer left me his card and asked me to call him if I have an issue. So, I did and he came back to address issues above. It's my mistake to call him instead of contacting LeafGutter HQ directly.nnHe made the situation even worse by putting a cheap (NOT LeafFilter's protector) gutter protector over the corner to 'paper over' gaps.nnWhen the rain started to come in Winter, the rain water overflowed at multiple places.nnThis time, I contacted LeafFilter HQ and they sent me a very competent technician (it'd have been even better to send him right away instead of a few weeks after my call). He addressed all the issues and the system has worked well since.nnLeafFilter should introduce a system of reflecting customer feedback in rating installer/contractor's performance. Otherwise, unlucky customers like me would end up with bad installation.

This review is for services provided in SF, Bay Area, San Jose, CA. I had the products installed on June16, 2020 and after the first major rain in November, the rain water flowed over the gutter and came down like a waterfall in several places. Unfortunately, the worst spot is outside of our bedroom and water hits hard on the window and its frame, makes a lot of noise. The noise wakes us up every time it rains. We called customer support and they informed us that the earliest appointment was three weeks away. The technician came out and thought that installing extra down spouts to divert the water flow, it should prevent the over flow. He used pvc pipes instead of actual pipes for rain gutter, and promised he would come back and paint them nicely, but he never did. Not only that he left screws and debris from installing pvc pipes all over our property. Furthermore, the issue repeated itself when it rained again. I called customer support and again, the next available appointment was three weeks away. I called the service manager, Robert if he can send someone sooner, but he said there was no availability. We explained that the noise is so loud and we cannot sleep, but he said there is nothing he can do. The technician, Spencer did not even show up, and I had to escalate the issue with the customer support. This time service manager and technician came out, and ran some tests, and determined that the grits from the roof is clogging the mesh and causing the over flow. I was telling them that it does not function as their advertisements and guarantees said “you would never have to clean your gutter again.” They cleaned the face of gutter protectors and Robert explained their product prevents leaves and other debris from entering the gutter, and not clean the inside of the gutter again. It is technically true since grits and debris clog the mesh and nothing goes in the gutter including the rainwater. Water overflows like not having gutters at all. Our gutters are now heavily stained. Robert also said they install their products to a thousand of homes per week, and there is 1% of homes that their product won’t work. We explained several times that the noise keeps waking us up every time it rains and asked for removal and refund, but he just brushed off our claim and we need to call the support if it clogs again.nSo every time we called customer support, the appointment is at least three weeks out and the company does not seem to care that we are deprived from sleep. The filter has a life money back guarantee if the filters ever fail or not fully satisfied. We have more issues after the installation than before and Leaf Filter gave us run around and refuses to back what they advertise. I have had only regrets since the purchase of LeaF Filter. I also noticed that the class action lawsuit is filed against them in December 2020, and the claims are exactly what we are experiencing. We wish we read all the complaints posted on BBB/other websites before we made the decision. Beware - The class action also states that the company makes an effort to scrub the internet of consumer complaints. Although our review is based on our honest experience with them, we afraid that they do the same for our review.nnResponding to LeafFilter’s comment.nAs I stated in my original comment above, service manager and technician came and assessed the situation. Service manager promised to my husband that he will send the report and regional sales director, Zack Morrison will give us a call with resolution, but we have not received any phone call nor report. This is another example of LeafFilter giving us runaround and does not want to take any responsibility of its products and advertisements. It’s unfortunate that we really wanted support the US Manufacturing/Business, and we assume it’s one of the factors for other customers to decide the purchase. It’s too bad that support is not mutual for LeafFilter to its customers. If the company can afford to sponsor NASCAR and Tucker Carlson on Fox, I am sure it can honor the guarantee and refund money.

Installed their patented gutter guards on my house. I won't have to use my leaf blower to clear out the gutters while walking on my roof in the future. Have only had them installed for a couple weeks, but anticipate them working as advertised. If they don't I'l change my review.

We are very happy with our Leaf Filter gutter protection system - it keeps junk out of our gutters, me off of the ladder, and looks great! James gave us a professional-level education on the product (I feel like a company rep now), and a great deal for the value! Top that off with a quick (same week) and professional install - so glad we did our research and contacted a Leaf Filter!