Homewood Suites by Hilton Newport Middletown, RI

This was a disaster of a hotel experience. I do have one caveat that makes this a two-star review rather than a one-star. When we called the make the reservation, Andrew went above and beyond in helpfulness to us. It started our trip out on such a good foot that he worked to find us a reservation that fit our time and room needs. He was professional and kind and went way more than the extra mile, and I’m sorry to have to give this place a poor review because of this shining star. In fact, most of the staff were very communicative and accommodating our time there.nnBut in the end, wonderful service couldn’t save the sub-par facilities. We had to pack all our things and switch hotels after a week into an extended stay, because the bottom line was that their WiFi was not working consistently. All week, it kicked us off at hour or so intervals, extremely frustrating when trying to work from a hotel room, but the last couple days, there were huge chunks of time it wouldn’t work at all. When I called to inquire if they knew why, the front desk gave me the number to their IT support line.nnI called that support line and spoke with a man from their ATT help desk who told me that the hotel had not paid to update their equipment, and known errors had been occurring for 27 days. I inquired as to whether it would continue on as it had, or get worse, and he advised me it would likely get worse, and would not be a quick fix once the hotel decided to give it attention. Having a month yet to go in our reservation, we chose to leave the hotel, causing major inconvenience because the hotel’s internet, a necessity for work, was not in working order. This is completely unacceptable.nnFrom check in day, there were other issues in our room and around the hotel, but the unreliable internet was the straw that broke the camel’s back.nnI’ll chronicle here all the other poor experiences we had, in hopes of steering you away from the Homewood Suites, especially if you’re in the area on military orders and will be here for a month or more.nnCleanliness:n•Upon arrival, I found hair in all drawers, on the lid of the ice bucket, on a pillow (and I don’t mean one stray hair, but quite a lot easily visible, which indicates things like the drawers had just not been opened or wiped clean at all).n•Later that night I noticed a dried up contact on floor (neither of us wears contacts).n•Under the sink area was dried food and bits of trash.nWith so much dirty that was cleanable, it makes you wonder what, if anything, they did clean.nAside from easy-to-wipe places like drawers and cabinets and floors, adding to the general rundown appearance, there were stains on ceiling, sofa upholstery, and even on items that would be easy to replace like the “hang your towels” sign in the bathroom.nnIll repair:n•The knob in the shower wasn’t afixed well so the mechanism, and therefore temperature, slides the entire time you’re in the shower. You’re forced to set it completely upright (so that it doesn’t slide down, but that’s the “cold setting”) or hold it in place the entire shower in the middle so it doesn’t droop down causing you to scald.n•The laundry facilities—I tried both dryers and on different settings and they never dried completely. You’re left to hang damp clothes around your hotel room after having paid $3.50 for a very small load.n•Grab-and-go breakfast. Instead of the common individual boxes of cereal you’ll usually find, they pour for you a small amount in a styrofoam cup. The first day I got cereal, it was stale beyond recognition. Makes me wonder how they had been stored in bulk and for the freshness of other foods.nnStaff:n•Housekeeping service is on an as-needed basis. They ask that you call by 9 pm if you’d like service for the following day. I called to request service for the following day at 4 pm. The entire next day went by without service. When they did come the next day, they failed to leave things that were clearly almost out, like soap and toilet paper, considering they’re asking you to go multiple days between service.

My boyfriend is a guest of this hotel for 3 months... Too bad though that I couldn't join him because of travel restrictions due to Covid-19. His birthday came up last November 7th and I couldn't think of any other means to surprise him but to communicate/reach out to the hotel. I sent an email to Hilton Honors and they provided my email and request to the General Manager, of Homewood Suites by Hilton Middletown, Andrew. He was very nice to accommodate my request, and really coordinated throughout the 2-3 weeks span of planning. My boyfriend was indeed surprised and happy. Thank you, Andrew & hotel staff!

Fantastic room. Centrally located to everthing on the island

Very comfortable stay.

Awesome place! Great staff at front desk. Huge rooms. Very clean and great location. Great kitchen area. Very satisfied!!