Holiday Inn Express Canton - Potsdam

I booked a reservation online only to find out at check-in that the pool was out of service. I have 4 young children and this was a deal-breaker for us. This information should have been available online. I canceled the reservation at check-in, but was denied a refund because I canceled my reservation too late. Real nice. Thanks for being misleading and then being dishonorable. Wasted time, money, and had 4 upset kids. It’s very disappointing that terms and conditions (which I fully understand the need for) are more important than doing right by people.

Nice size rooms with updated furniture and fittings, friendly and accommodating staff, and reasonably priced

It’s gross when housekeeping keeps lotion that was previously used (3/4 empty) on display in the bathroom. Also, change the roll of TP. Yuck!

We've stayed here many times over the years. It's been recently renovated and it shows. It's really changed for the better the past couple years. The staff is friendly and helpful, the rooms are modern, clean and spacious and the rates are not too bad either. We'll definitely be staying here often as we visit the area again in the future.

The staff was polite and helpful the room was clean but the hallway on the second floor needs cleaned. This is the choices we was given for breakfast still no hot breakfast, this is one of the main reasons we stayed at Holiday inn was for the hot breakfast.