Eastern Mountain Sports

Could not return a coat purchased as a gift without a receipt. Had the card used for the purchase and wasnbought just a week prior all tags in tact. This is an antiquated policy with all the technology to see purchases on a card. So many choices in shopping, too bad they are not concerned with a keeping customers happy!

Well stocked. Good quality items. Good service. Discounts.

everything you need for outdoor activities. great selection of hiking shoes and boots.

Needed a new pair of hiking shoes desperately, so I decided to go check out there selection. I’m a very avid hiker and have had my keens for years, but wasn’t a fan of the keen options they had. I picked out a three pairs that I was interested in trying and the assistant manager (chris) went to the back to bring them out so I could try. He came back with two pairs because they didn’t have one of the pairs in my size. I wasn’t completely sold on either, which... when your paying nearly $200 on a pair of hiking boots, I want to feel completely sure that I love them. I selected two more pairs I was interested in and when the assistant manger came over he was incredibly rude. I asked if I could try the two new pairs and he proceeded to ask me what my “problem” was with the two pairs I had chosen because they were “all good shoes” and I “basically tried them all already” (the two pairs I tried I guess was “all”?) Yes. They were all great quality shoes but everyone’s feet are different, and what might be comfortable to one person isn’t necessarily for another. He seemed completely inconvenienced by doing his JOB. And to be spoken to so rudely in front of other staff and customers felt embarrassing. I will say the other two staff members were going above and beyond for the customers they were assisting- discussing the different features of the shoes, helping with the boot sizing, bringing out different pairs without issue. Based off my experience I won’t be returning.

Thanks for all your help, Pete! He's knowledgable, friendly, just an all around great guy. We'll be back for more stuff