Hidden Pond Resort & Tree Spa

Hidden Pond is a peaceful setting and not far from town and beaches. During Covid they are advertising themselves as Luxury. I have to disagree after a stay in October. I was really looking forward to getting away. The place seemed clean but not deep cleaned, I had planned on cleaning due to Covid so i arrived with cleaning products. I think we all should in this environment but was disappointed and i was traveling with my elderly mom. All dining room chairs had magic marker stains [ covers that could have been changed out ] I have to say they do a nice job on presentation with leaving items stocked in your cottage upon arrival [ this is in place of the daily treat left in the morning ] Day 2 early am we discovered the water in our cottage was not working. They are staffed 9-5 so it took some time for a return text. They did fix it but my bathroom shower did not work and there was a sewer smell in the bathroom. We vacated for the repair and that's when i got irritated. I came back to my bathroom with muddy floors and a muddy bathmat, so who ever fixed the shower made a huge mess, which i had to clean. Not sure why he would not take his boots off. Due to the lack of respect, i again wiped everything down in the cottage. Not vert relaxing at all. Then the blender broke [ picture smoothie all over the place ] and a lot of items in the kitchen looked tired or did not work. They dont seem to have it together at all.nToo bad because they should and already have the distance cottages in place. I tried to email the manager Kristen but she never got back to me. I would suggest they review each cottage, if families are cooking and staying in more they might want to take a look at comfort so that if you pay for a luxury cottage this is truly what you are getting.

Unique rustic restaurant. Excellent food with superb service. The freshness of everything will knock your socks off!

Exceptional experience! Highly recommend, very charming with wonderful staff !! Cottages are lovely , feels like home away from home !

My wife and I spent our 27th Anniversary here and it was a delight. The homes are fantastic and all are very private. Love riding our bikes from place to place inside the resort. We sure will be back!

I wrote a long review previously with a 3/5 and notes about some issues. In the end though, the service is 4/4+ (not quite 5, but they had some bad luck with us and it is what it is). I’ve stayed at true 5 star resorts and they are a step up from Hidden Pond, but Hidden Pond is really nice and they do go beyond in some ways. Some things could be improved (please clean the family pool? Plus that’s a pretty old couch in our house however side note we have a 3 year old so an old couch kind of makes sense. Sometimes the service felt a little like 4+ as in 4+ an attitude, but like I said I’ve had true 5 star service a few times so my standards are high and to be fair I was a little cranky a time or two.) However the cabins are nice, the extras make it nicer, and I’d come back and know what to expect next time. Wifi isn’t good but that happens at rural places like this. Overall, nice place!