Walgreens

I usually just get my scripts filled here and the pharmacy staff is always on point and helpful. The reason for this review is due to the awful online store pickup service Walgreens uses. This is a second time I have placed an online order and it somehow the Walgreens system was flummoxed and couldn’t process the order. Why the 5 star review? Thanks to Kayla and trying to work through the process, she price matched the stuff I ordered online after an awful time trying to get the scanning device to finalize my order. Some people could have just cancelled the order and said sorry, try again. In customer service it’s imperative to get it right the first time. Walgreens, fix the botched online ordering and make sure you are taking care of your very helpful employees at this location. They were very helpful.

Both times my family and I have had to go through the drive through for a COVID test we were greeted with professionalism and kindness. This last time they even were kind enough to have our online order brought out to the car seeing as we had a family member that had tested positive and another that was getting retested. Overall great service and very polite.

As with any busy pharmacy, sometimes there is a wait. Stephanie is a wonderful pharmacist and Karen is the best tech, ever! We get about fifteen prescriptions per month and they're always on it!

Picking up prescriptions for my kids. Lately it never takes less than 45 minutes to go thru the drive thru. I'm sure this is due to COVID-19. However, after almost a year, you'd think the adjustment would have been made. I'm currently sitting in a line I've been in for almost 20 minutes. I'm the 6th of seven cars. There has been literally no movement since I pulled up. Like what's going on for 20 minutes in the drive thru with one vehicle? Maybe they need to be asked inside. Just saying.

If I could have given 0 stars I would have. Been going here for my prescriptions the last few months with no problems. Today must have been the D crew because it was a complete disaster. I called in 2 refills 3 days ago. I received 2 calls a day that since then that my prescriptions were ready for pick up. So my husband went to pick then up today and said that I had 3 prescriptions but insurance has ended so retail price would be around $900. I told my husband there was only 2 orders and even at retail price would be no where near $900. So they were completely willing to give my husband someone else's meds!!! So my husband goes back and the get the right order but says its not ready yet bc they put it back after 2 days of not picking it up. I call and speak to an associate (I will not say who bc I work in retail and dont want to be a total Karen) but she told me that when I get the call that my meds are ready that sometimes they are not really ready. I suggested that they fix that system. Then she corrected me very condescendingly that they dont put prescriptions away until 10 days. I said well thats not what you told me husband who is there right now. Then she blamed covid shots... well agaim whst does that have to do with meds I called in 3 days ago and was told were ready. Then I told her thatmy husband was given the wrong persons meds. She told me that my husbsnd must have been confused and gave then wrong name. Wow the guy I have been married to for 16 years still doesnt know my name ! I then told her husband will have my meds in 10 min or I will be coming to the store myself. She was sooooo rude and I work in retail which gives me A LOT of tolerance.