Staybridge Suites Pecos

When traveling through west Texas, I will definitely stay at this hotel again. Immaculately clean rooms, beautiful lobby, helpful staff, business room, pool, gym, laundry facility, free breakfast...this place has everything you could possibly need. I booked a suite, with a separate bedroom. The kitchen is complete with a two burner range, full-size dishwasher, full-size microwave, and full-size fridge, as well as a toaster and coffee maker. The beds were super comfortable! My favorite thing about Staybridge Suites - they have soft pillows and firm pillows, and they’re labeled as such. I have a bad neck, and this is the first time a chain’s offered me a pillow! They had me at SOFT PILLOW! I’m a forever fan! To boot, in the shower I found these three beauties - JR Watkins Shampoo, Conditioner, and Shower Gel! Thanks for a great stay, Staybridge Suites.

I came to spend time with my husband who is working down here. I researched hotels for days this one kept coming back to me so after much consideration I chose this one. I love the idea of been able to supply him with home-cooked meals. I also chose this hotel because I have a 10-year-old son and they have a heated pool.nWhen we first got here after an all day drive our shower didn’t work, we sat all evening and all day the next day waiting to be moved we couldn’t unpack or shower ,we couldn’t cook our meals.nnFinally around 3 PM we got another room. We got ready to take My Son swimming and we were told the pool was closed for maintenance found out late that night that it was open that maintenance is always on Mondays.nThe phones do not work in any of the rooms so we can’t call the desk so we’re on the third floor running up and down constantly to get things settled. We ran out of toilet paper paper towels and trash bags we had to make numerous trips down to the front office to get things only to be told we had to get them from our housekeeper which we've never had a housekeeper and we’re on the last day of our stay. We did not know what to do with our trash in our room or our dirty linen finally on the third day after my son went back downstairs to the front desk to ask for These items we were told we had to get them from our housekeeper.nnWe also have no hot water (which they are aware of, they said let it run for about 10 minutes) nor enough towels and wash cloths for the three people. I called corporate About my complaints so they called the front desk here and they could never get an answer they said they would email me with a resolution I’ve never heard from anybody.nnI paid right at $700 for four nights and I have no use of any of the amenities my stay has been a nightmare. My trash even sits outside my door for hours when I set it out, at this point I would not recommend this hotel to anyone. It is a beautiful facility it just goes to show you that you can’t judge a book by its cover.nThe evening gentleman than works the desk is very helpful and friendly. Seems to know more of what's going on. Most staff seems friendly, just cant speak any English and I don't speak Spanish so... We can't communicate.nnThey do have a free washer and dryer for you to use, that was pleasant.nWe need to stay one more night due to schedule change but I'm not sure we should try to stay here.nnI hope you all have a way more pleasant stay. God bless.

Great service, offer dinner and breakfest mon- Wednesdays, clean rooms

Always clean rooms, friendly staff and good breakfast. Place is one of the nicest I’ve stayed at.

Very clean and good place to stay in the road trip. Specifically given the covid situation...the hygiene level are met