Holiday Inn Express & Suites Kerrville

Great place to stay right off the interstate with plenty of restaurants close by. The common area in rooms were clean and the staff was friendly. I even received an email from the manager after my stay making sure all my needs were met. Now that's great customer service.

It was a little dated! So the commercials where people act like they are refreshed after staying at a Holiday Inn Express didn't happen for us! Could hear the people above us. This place could use remodeling!

Stay was OK. Texas was in a state of emergency. No discount was given for the fact that they had no water for days. No water was provided to flush toilets. Could have purchased gallons from Walmart etc. They Also overcharged me for my room after I stood at the front desk and verified with the clerk, hotel rate. Everyone is trying to rip you off these days.

Our stay started out nice, we came back to our room for the evening, enjoyed the pool, took showers, then got ready to relax in the beds, and that’s when our night turned for the worse. A BUG (after research looks like a baby bed bug ud83dude33) was crawling near the pillow, I smashed, then another one was crawling. I immediately went downstairs, where my one daughter had to call the front desk phone to even get the clerk to come to the desk to help us. When he came out he acted like it was no big deal when I showed him the picture of the bug in the bed and actually even told us they have had pest control come out because of BUGS in some of the hotel rooms, and it’s still a problem!!!! Who tells customers these things??? The clerk did give us another room, so we moved into it a little after midnight, to find what???? ANTS in this room by the windows, at this point after moving into the second room of the night, I had enough. I got all our stuff together and took my family up to the desk with me to once again the clerk wasn’t at the desk ud83eudd26ud83cudffc‍♀ufe0f When he did appear he didn’t seem to care that the second room had ants either. I told him at this point I know I’m going to lose my points I used for the room, but sure hope they will refund me my money I paid for a room we couldn’t even enjoy because of the issues. He stated I will leave a note for my manager to refund the points and the amount you paid for the room. Hopefully I will get a follow up from the manager as to what they are going to do, and hopefully their pest control company does right by them, as this is a nice hotel, and the pool area is amazing. Would really hate to see them lose business in the future over a pest control issue.

The hotel looks very nice from the outside, however, the rooms are very poor quality. Towels were old, I have nicer rags at home, they had holes in them, just falling apart. There were ants in the bathroom, the a/c unit did not cool the room enough to sleep comfortably, the temperature inside the room was about 77 degrees at the coolest, the ceiling fan made a constant clicking noise so I had to turn it off to sleep, you could hear everyone above you so you could not sleep until they were done for the night, even though there is a State mandate to wear masks in the premises, the front desk guy did not wear one at all. We were supposed to spend 4 nights but decided to check out earlier because of all these issues.