Map
Detailed Information
- Place Types Lodging
- Address 2375 Interstate 10 Access Rd, Beaumont, TX 77705, USA
- Coordinate 30.0515647,-94.1405985
- Website https://www.woodspring.com/wsbeaumont?utm_source=GooglePlaces&u
- Rating 3
- Compound Code 3V25+JQ Beaumont, TX, USA
Openning hours
- Monday 7:00 AM – 10:00 PM
- Tuesday 7:00 AM – 10:00 PM
- Wednesday 7:00 AM – 10:00 PM
- Thursday 7:00 AM – 10:00 PM
- Friday 7:00 AM – 10:00 PM
- Saturday 8:00 AM – 8:00 PM
- Sunday 8:00 AM – 8:00 PM
Photos
Reviews
As an adjuster I am constantly on the road. I have stayed at this hotel previously during the 2020 hurricane season and, with the exception of poor customer service at the front desk, I had a good stay. Texas recently had a freeze event so when my company asked if i could help the people of Beaumont get back on their feet I agreed since I was familiar with the area. I booked for three days and paid daily as I thought I would only be in town temporarily. After the three days I extended for a week because I was getting more work in Beaumont. After exactly 1 week from my check in date I was called by work and asked to relocate to Galveston. I hoped to transfer the week I had just purchased to the Homewood in that area but was advised I was not aloud. I was also advised that I had signed a no-refund policy when I booked. That is 100% true.. And since I did i ended up paying 680 dollars for a week at the Woodspring Suites. The weekly rate is half that. If i were to have paid daily It would have been 2/3 that. Learn from my mistake please be careful when booking here as there is absolutely no common decency or understanding.
During a winter storm crisis on February 16th I decided to book a room for my family because we did not have power or water. I get to the hotel to check in & myself and about 7 other people are told that there computer system is down, and there is no water. Chris at the front desk said she could not take payments, verify reservations, make room keys etc. until the entire system was rebooted and she didn't know how long that would be. I decided not to wait & asked for a refund and was denied because they said that they did in fact have water, which was a lie because the entire city of Beaumont had no water. Shame on them! Over $67 bucks! It's not the money it's the point they can do the right thing & do better. Will not book with them again!
Room is dirty, found wads of hair in sheets, hair on the floor, and dirty floor. Housekeeping hasn’t come in 3 days. When mentioned to the front desk all I got was a “really?” And a chuckle. Walls are paper thin and all you hear is stomping and door slamming all day/night and since I’m on night shift there’s no sleeping. Would not stay here again. After my prepaid week is up, I’m leaving.
The room given to us was not clean. I did not stay the night. It did not meet COVID regulations. No one was wearing a mask. Room was not clean. When I tried to get a refund the hotel said I had to go through Expedia, I did and when they got a hold of the hotel they lied and said I stayed the night therefore I did not get a refund! WORST HOTEL EVER. All manager could say was go through Expedia and I said then stop lying to them!
Front office lady Cry's was so polite and friendly. I came in late from 3 days driving in a horrible mood and was a little snappy and she turned my frown upside down to a ud83dude01nnEveryone I have met has been very friendly, rooms are quiet.
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