Map
Detailed Information
- Place Types Lodging
- Address 3821 N PanAm Expy, San Antonio, TX 78219, USA
- Coordinate 29.4516574,-98.4209758
- Website https://www.bestwestern.com/en_US/book/hotel-rooms.54038.html?i
- Rating 3.6
- Compound Code FH2H+MJ San Antonio, TX, USA
Openning hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Photos
Reviews
We came on vacation with my family for three days to celebrate New Years with other family from Virginia. This is the worst customer service experience I’ve had at a hotel. First of all when we entered to check in, the guy at the front desk didn’t have a mask on, he also just gave us a staring look and didn’t even bother to say “how may I help you”? I have lots of customer service experience and know how to exactly treat customers. They need to train these people the correct way. At least show a smile if you didn’t feel like talking. Second we stayed there 3 nights and we didn’t have anybody come in to put more toilet paper, change towels, take the trash out or even clean the room. At our second day I went to the front desk at around 10am and asked the front desk person if we can have new towels and he said we couldn’t because the maintenance people had left. He said the maintain ladies knocks on every door at 8am. I come from Viginia and in Virginia I stayed at several hotels that I have gone to the front desk and ask for new towels and they go themselves to grab them from the back room. How is this guy going to tell me that just because the maintenance lady left he can’t give me new towels. This was just ridiculous. Maybe he was just lazy walking. Never again am I going to choose this hotel.
I had stayed here in July when I visited Texas. It was a pleasant stay. Room was immaculate with nice sun shining outside; room was well lit during the day time.. I had the most wonderful experience staying there for few days, always had a good sound sleep ud83dude34 San Antonio is so good as well, I wish I could permanently relocate there someday ☺ufe0f
No hot water in the shower, no breakfast even though they still advertise free breakfast. The bathroom door wouldn’t stay closed and they have horrible customer service.nnThey provide a sofa bed but give you faces if you ask for an extra blanket and pillow for the sofa bed. Also got faces and attitude for asking for an extra towel.nnI have never stayed a best western before and I will never stay at one again thanks to this experience. Stick with Holiday inn or Marriot!!!
Simple words... DON’T stay at this hotel.nnFirst they didn’t comply to my reservation, I reserved a King Suite and they gave us a double bed room, with “queen” size beds.nSecond, it was crumbs on our beds, the desk was sticky, microwave was not working, the ice bucket was full of nasty water.nThird the DOOR, yes the DOOR!! Didn’t close properly my husband a 250lb man had to literally lean on the door to close it! You can imagine the show to open it!!n(FYI room 121 in case you desire the stay there )nFour they DO NOT offer hot free breakfast as they advertise..nAnd last but not least smells like mold, all the hotel!nSorry Best Western you fail me with this hotel! ud83dude1e
Horrible experience. My friends and I tried to check-in but we couldn’t check in until 3 hours after we arrived because they were updating their servers and all of us were extremely tired. The room was dirty and smelled like smoke despite there being no smoking allowed in the hotel. My friends and I are rudely woken up and told that we need to leave and we said we understood but we had just woken up so we still weren’t put together. Unfortunately, sometimes things happen when you’re tired and you sometimes fall back asleep. Time passed we’re being told we're being kicked out and being threatened to have the police called on us all while we’re PACKING TO LEAVE! But they did not care, as if we were supposed to leave our possessions there. I vow to never stay at this place ever again and I urge you all not to. If they see this they will try to deny that these things happened but that’s simply not the case. Horrible experience.
Similar place
411 McKnight Ave NW, Albuquerque, NM 87102, USA
+1 505-242-5228
https://www.comfortdowntownabq.com/
2700 4th St NW, Albuquerque, NM 87107, USA
+1 505-345-2888
https://court-john-motel.business.site/
2510 12th St NW, Albuquerque, NM 87104, USA
+1 505-314-8201
https://www.marriott.com/hotels/travel/abqtw-towneplace-suites-
2300 12th St NW, Albuquerque, NM 87104, USA
+1 505-842-5000
https://www.ihg.com/holidayinnexpress/hotels/us/en/albuquerque/
1100 Bellamah Ave NW, Albuquerque, NM 87104, USA
+1 505-200-3999
http://www.breakfastisoverrated.com/
950 4th St NW, Albuquerque, NM 87102, USA
+1 505-250-0537
http://www.antheagranite.com/
924 Menaul Blvd NE, Albuquerque, NM 87107, USA
Unknown
https://www.hilton.com/en/
3606 2nd St NW, Albuquerque, NM 87107, USA
Unknown
http://mhbo.com/mobile-home-park/21603-triple-r-mobile-home-par
120 Lomas Blvd NE, Albuquerque, NM 87102, USA
Unknown
Unknown
1315 Menaul Blvd NE, Albuquerque, NM 87107, USA
+1 505-610-8224
Unknown
1000 Woodward Pl NE, Albuquerque, NM 87102, USA
+1 505-245-7100
https://embassysuites3.hilton.com/en/hotels/new-mexico/embassy-
701 Roma Ave NW, Albuquerque, NM 87102, USA
+1 505-242-8755
Unknown
701 Roma Ave NW, Albuquerque, NM 87102, USA
+1 505-242-8755
Unknown
701 Roma Ave NW, Albuquerque, NM 87102, USA
+1 505-242-8755
https://elcuervoabq.com/
201 Marquette Ave NW, Albuquerque, NM 87102, USA
+1 505-247-3344
https://www.hilton.com/en/hotels/albsmdt-doubletree-albuquerque
1660 University Blvd NE, Albuquerque, NM 87102, USA
+1 505-242-0002
https://www.hilton.com/en/hotels/abqduht-home2-suites-albuquerq
2000 Bellamah Ave NW, Albuquerque, NM 87104, USA
+1 505-246-9989
https://www.hotelchaco.com/
1760 Menaul Blvd NE, Albuquerque, NM 87102, USA
+1 505-889-4000
https://www.marriott.com/hotels/travel/abqfi-fairfield-inn-albu