Courtyard by Marriott Franklin Cool Springs

The pool was closed for maintenance when we visited, but the residence inn pool was available for guests. There is no breakfast currently being served, but there are multiple walkable options that are great. There is somewhat limited parking here as well. The rooms were clean and updated to what is expected from this tier hotel type. I would stay here again given the opportunity for a similar trip.

Most of the staff was exceptionally nice. Also, they were abiding by all the safety regulations to protect customers. Stayed here during the snow storm as all the restaurants&fast food shut down&the hotel ran out of their meals, the sweet lady at the front desk called the hotels they were Linked with&found a meal for us in walking distance.

Beautiful hotel with amazing staff in a very nice area. Many excellent restaurants nearby.nnHighly recommend this Marriott property

We had a horrifying experience at this Marriott last night. I have been an elite Marriott rewards member with Marriott for years and I have never experienced such poor customer service as we did last night and this morning. Marriott is a wonderful brand and I've grown to trust Marriott over the years of business travel. I utilize three Marriott Credit Cards. I have almost a half million points with Marriott and I am a lifetime platinum elite rewards member so this review is by no means against the Marriott brand but against this specific hotel and the two staff members we met on the property. We arrived at the hotel last night and we were having trouble booking a room through our Marriott phone application. We accidentally booked a room at nearby Courtyard Marriott in Brentwood and we entered this Courtyard Marriott in Cool Springs, the night clerk was extremely rude to us from the first moment we arrived. Initially she stated we couldn't have a reservation as she wasn't expecting anyone. I explained our situation and she was very short with us. I then requested to use Marriott points for the stay and she refused that as well. I informed the clerk that my Marriott phone application was not functioning and she had no interest in helping us with that either. I then requested if she would please contact Marriott rewards on our behalf to help with our situation and she refused. I noticed our bill today had the wrong address on it so I know she never took the time to even look up my Marriott rewards number which she stated she would. I became frustrated and I informed the clerk that I felt she was refusing to help in the normal Marriott manner which is usually kind and courteous and I was forced to pay cash for the stay instead of using points. We went to bed and then called for a late check out at 7am. A manager who stated he ran the place or owned the place answered the phone. As an elite member, we are allowed to check out at 4pm. The manager stated 1pm was the best then said 4pm then became irate and stated noon was check out. Very confusing behavior for a supposed manager. Then the manager stated that I needed to stop by the front desk to discuss what occurred with the night clerk as if the manager was a principle of a school or some sort of disciplinarian which I did not appreciate. The night before was very frustrating and the manager never even took the time to ask my side of the events. I became frustrated and hung up the phone. The manager within seconds was banging and what sounded like kicking our door at 7am. It was very frightening behavior to deal with. I opened the door to speak to the manager and he pushed the door open and my girlfriend was trying to change. I informed the manager that she was trying to change and he remained with his foot inside the room blocking the door from closing. We left the property and contacted Marriott corporate and we have attempted to contact the hotel ownership and have yet to hear back. It was a horrible experience and any frustration on my part was far exceeded by the wanton, outrageous and unreasonable behavior of the manager. Even if he wanted us to leave, it would be reasonable to allow my girlfriend the privacy and time to change without pushing the door open. I'm not an attorney, however, I attended law school for a time and I know a hotel room is the same as private property while in the room and the manager pushing the door and preventing the door from closing was contrary to common hotel protocol. And banging and potentially kicking the door and threatening to call the cops was not a behavior I've witnessed from a Marriott manager ever before. It was appalling. We should not have to pay for the room and I believe the manager should be severely reprimanded if not terminated for his behavior. All of the above comments are my opinion of the events while at the hotel and I believe other people should beware of staying at this location.

Great place friendly folks work here. Very accommodating...