Bicycle Chain - Durham

I went there to see about getting my handlebars raised and agreed to an expensive tune-up, after which I was assured the adjustment would be no problem. Two weeks later when I returned I was told I would need a stem extender and they were currently out and would call me when one arrived. I waited a month, called and there was no record of my order. They had one in stock, so I went by this afternoon and they weren't sure if I would need new cables, but I said to go ahead and install them if needed. When I later picked up the bike, the handlebars were great but one of the gear indicators was broken. The mechanic was irritated about that and asked me what I wanted to do and I said I wanted an indicator that worked. He informed me he would have to replace the grips and threw those in also, for which I am grateful. I rode the bike in the lot and discovered the other gear indicator was also broken. The mechanic told me it came in that way, which I doubt but have no clear recognition so let it go. A much more difficult and involved experience than was necessary. I think some new mechanics worked on my bike and they may be having staffing problems, it is something I don't want to chance again.

This is an absolutely exceptional bike store I ride both gravel, road, and Enduro and we trust no one else for my bikes and the staff is very helpful and patient with address all needs the customer has. Nate and the other bicycle mechanics here are the best most seasoned and skilled mechanics in the triangle. A+++++ Five Stars I will be a loyal customer for life.

Great service. My wife's bike was broken. Repair completed on the spot (5 minutes). Provided some maintenance education as well. Very pleased and will certainly buy our next bike there! Thank you Bicycle Chain!

Fast and friendly service. I was dreading taking my bike in. I thought it would take weeks to be repaired. They were able to fix it immediately.

Did an excellent job repairing my brakes and cleaned up my bike just because!