Walgreens

Terrible drive thru service. I had to call them twice- they only finally sent someone when I told them there was a line and one person had given up and driven off. My husband had the exact same experience except he had to call THREE times!

These wonderful folks continue providing excellent service with a positive attitude even with all the changes over the past year.

Have been on hold for over twenty minutes waiting for the status of a photo card order. The reason for this rating is the horrible piano music I have had to listen to for almost half an hour. Nerve wracking. Please put on some quiet, soothing music if you are going to make me wait on hold this long. Isn’t life stressful enough already?

It would be 1 star if based solely on the pharmacy, but every time I've been in the store the cashiers have been friendly and helpful.nThe pharmacy used to be great, but as a few others have mentioned, it went down hill about a year ago. Drive through line takes as long to get through as CVS with half the cars, but even beyond that, the service in the pharmacy is a coin toss. Sometimes they're great, but when they're not it's so bad I wonder if it's a hidden camera show.nExample 1: dropped off my prescription, they said 1 hour. 3 hours later they said it wasn't ready and to come back the next day. Anticipating an issue (from a previous experience) I asked if the medicine was even in stock. Then they said my insurance wouldn't cover it. I asked to get the paper prescription back, went to CVS and it was filled in under an hour. And my insurance paid for it.nExample 2: car ahead of me got their prescription, I pull up and as I get to the window they lower the blind, while making eye contact, without so much as pointing in the direction of the sign with their hours. I was thrown off, then realized it was their lunch break (they really need a sign for that) and the window closes on the minute lunch starts. I went and got my own lunch, came back and waited for the window to open. It does not open the minute lunch is over, more like 10 minutes after lunch is over. I'm not saying they should get less time for lunch, just put up an accurate sign.nExample 3: my doctor sent them the prescription I get every month last Tuesday and I got the confirmation text (not sure if I have to click the link, but I always do). I got another confirmation text Thursday, asking for my DOB, so I figured it may not have gone through until then. It's Monday and they told me it's not quite ready and to come back in half an hour. Apparently filling that prescription takes 96.5 hours and I arrived after only 96 hours. Headed back now to see if that was a lie. I don't mind issues coming up, but why lie about what the issue is?

This place has gone down hill.... Drastically, in the last few months. Drive thru takes 20 min on average.... If they're open at all. The last few times they've been closed due to computer issues. Inside is even longer. Pharmacy staff seems lost. Flu shot line was rediculously long and I was there just to pick up a prescription which was even longer. Unfortunately it's not just one time. This has happened 4 times already. I'm going to change my store!