CVS

The pharmacist is really nice here. The techs and pharmacy cashiers though aren’t.

Not really sure why this CVS has been getting so much flak, but I've been going here for a little over a year, and sure, there have been one or two off times that I went in and felt like they had been slightly rude, but I go there about every other week, and never have had a single issue with the store or staff. Generally speaking, I find that all of the members of staff, pharmacy or otherwise, have been polite and professional. Don't be discouraged by the Karens' that must be super easily offended, it's really a pleasant atmosphere, especially with their newer location. Just my opinion, though. ud83eudd14

I would give this CVS zeros stars if possible. In the last few days I have tried to call 5 times. Waited on hold for over 15 min before giving up on someone answering. Go to another pharmacy if you actually want to speak to a human being.

2 weeks ago my doctor called in 3 prescriptions for my son. Go to pick up the next day and they still were not ready, but I asked to give them my insurance info so that we could just pickup and to the next day, but they said no. Go back the next day and they were ready, but when I gave them my insurance card they said it wasn’t correct and I needed to call the company to find out more info (just switched companies, needed numbers not provided on the card). Cool, if you had taken my insurance info the first time I was here, we could have avoided this. Go home, deal with insurance, honestly forgot about other two meds until this week when they sent a reminder. Flash forward to today... called in to give them insurance info over the phone so my husband could just swing in on his way home & grab it. Spent 29 minutes on hold before someone answered. Asked to give insurance info to them & they wouldn’t allow me to give info over the phone & stated “it’s easier for us if you come in”. That’s awesome, glad it makes your job easier, but it is not easy for your customer to drag 3 small children into a store to wait in long lines. Whatever. Go into the store, give them the name, I’m told I need to speak with someone else to give them insurance info. So I do that, wait 35 minutes for them to enter info & rebill insurance. I’m standing off to the side like they asked me to, but I finally get back in line behind about 10 other customers because have they forgotten orrrr? Finally get up there & the cashier says “oh that was done a while ago” sooooo if you knew you asked me to stand to the side, WHY did you not call the name when it was done so I could have left? To make matters even worse, the employees were very audibly arguing with one another, two of them even arguing right in front of my face about who was going to go on break AS THEY WERE HELPING ME, and even more baffling they were complaining about customers in the drive through and their requests IN FRONT OF OTHER CUSTOMERS. By far the most unprofessional thing I’ve ever witnessed from a business. First & last time ever using this CVS. I’ll drive across town before I deal with this again.

This CVS location was always hit or miss when it came to customer service, but lately it has been worse than a miss. They bought the customer base from a popular local pharmacy and it is clear that they did nothing to gear up for the additional business. I called in a simple refill and one phone call where I was on hold for 20 minutes and two visits where I had to stand in two lines on one visit and three lines the final visit. I'm so done with them.