Stay Condominiums Waikiki

More like Stay Away!nnBooked a two-night stay the same day I went to check-in. I checked-in that night, went to the room and found a place that looked much much older than their pictures online.nnI was not going to pay such a high price for old and run down accommodations. Immediately went back to the front desk and they told me I would get a full refund through the third-party service I used.nnI contacted the third-party and they said Stay Condominiums would only authorized return for a single night. I called the hotel and the agent at the desk understood my situation and gave me the manager's e-mail. The manager never replied.nnManagement here clearly doesn't care. They use old photos for their rooms and refuse to honor their words or provide decent service. It's a scam. Had to pay for a place I didn't even use.nnI give the Stay Away Hotel brand 0 stars.

I never had so bad experience in customer service in any hotel in my entire life! The manager Carolyn Acube absolutely helpless, unprofessional, rude , even raised her voice on me. I was staying in the hotel more than two weeks, my room was never cleaned during my stay. on my question when I get the room cleaning, the manager suggested I will take the vacuum cleaner from the dowstairs and suggested I will clean it by myself. The Covid 19 protocol was absoluely violated , not even sanitizer in common areas.nThe front desk women Pence, who is probably related to the manager, alway gives you a nasty look and make you feel miserable.nThe carpet is very old in the room, with old oily spots .Until I asked to change the old dirty pillows ,blanket, show curtain, nobody offer it to me to chance or to clean.Nobody change the towels, bring the soap, or body wash until you ask for it. I payed for the studio with the kitchenette and was placed to the unit without any kitchenette.On the question to the manager if I can have a toaster, she directed me to buy it. All experience is absolutely terrible.

1 bedroom unit is actually a studio. There is nothing separating the “bedroom” from the rest of the thing. Best western would be better. It’s just a very small hotel with a kitchenette that has 3 forks, 9 spoons, and 11 knives but only 4 plates and no table. This is NOT a condo in any sense of the concept. All the pictures online are very creatively taken.

The condominium’s are awful and parking is an extra fee that is not mentioned. The condominium I stayed at had nothing working (AC, TV, microwave,phone...etc). We were upgraded to the hotel for one night, which is much better quality, but be warned the pictures are on every website are extremely deceptive!nStaff was very nice and helpful though!

For the price, the rooms are good. Staff is friendly. A few minutes walk to the beach.nFood is around the corner. Parking is always a problem in waikiki, no surprise there. Park at the zoo, only 10 min walk from the hotel.nI will definitely be trying to stay here again.