Surestay Hotel By Best Western Fernley

This hotel will not allow people to stay if they do not wear masks in the lobby, regardless of medical exemption. Night attendant had quips ready, manager was pleasant. Room was clean. Rating is due to customer service and discrimination. Many people may support how I was treated, but for those who don't, there you have it.

Rooms had solid laminate flooring, not carpet. Feels much cleaner this way. Interacted with front desk for check-in and check-out and they were pleasant both times. They offer a grab and go sack breakfast in the morning. It was just right for having a little snack in the morning before hitting the road. Great location. Walmart, restaurants, gas and highway access all nearby.

Don't let the fact it's close to a highway and train discourage you from staying here - it's VERY quiet. The clean rooms and grounds, and courteous staff wearing masks made me feel very comfortable.

Enhanced cleaning measures in place. Friendly staff and a simple and clean property. Room was basic, fridge and microwave, and the beds were top notch. Parking was plenty and they are pet friendly. The covid closures take away from the experience, but safety is best. This Gold Member would recommend it.

I have a medical disability and exempt from the state of NV from wearing a mask due to a health issue. I was asked to leave the lobby or give them $1,200 to pay the fine for me being in the lobby.nnLast time I stay here....