SpringHill Suites by Marriott Loveland Fort Collins/Windsor

I booked a room for two nights and paid an extra 75.00 so that my Corgi could stay at the hotel. I have no problem with paying extra to have my dog stay with me. I understand there's extra cleaning. However, this place really isn't clean.nMy dog kept trying to eat things that were on the floor. I went and took a closer look under the desk and found food that hadn't been vacuumed up. I also found pellets from a buckshot on the floor. I gave the pellets to the front desk attendent.nThey talk about taking extra measures because of covid, but I don't think they really do.nNeedles today say, I left early and didn't stay the second night.nI thought Marriott was better then that.

My stay was ok and I gave this hotel a 3 based on the quality of the room. I couldn't see myself giving it a higher rating because of the mediocre customer service and elusivieity of the management. The front counter person wasn't very welcoming to start. Then i had a little hiccup when one of my kids accidently overflowed the toilet. I will add on that I believe plungers should be accessible in rooms instead of having to rush to the front counter and get one. Anyways, the the toilet had overflowed so bad we had to relocate rooms because it was leaking into the lower floor. I believe the front counter lady could have been more courteous with the situation instead of crass. Later on i wanted to speak with management to see if I was going to get an extra charge but I kept getting the run around. I was told management would call me on a certain day but they failed to call me so I don't appreciate being mislead. So the customer service and availability of management needs to be improved

Usually we love staying here at this location. We even recommended it to friends and family. But our last stay, on the night of my anniversary with my partner, we were MORE THAN DISAPPOINTED. First, our flight got in around 6 PM. Upon reserving, we wrote down that our intended arrival time was later in the evening. Once we arrived, the doors were locked for security purposes, but since we did not check in yet, we could not access the inside without calling the personal phone line posted on the doors as well as the hotels front desk number!nnWe were outside waiting for about 10 or more minutes, waiting for someone inside to answer the CLEARLY ringing phones. Not only did the front desk come out scrambled and without a mask, but she tried to ease us by showing us a puppy from the back room. Granted the puppy was cute, WE WERE CHARGED UNKNOWN $60. My card was flagged because she ran it about 6 times (shown on my statements). On top of that, there was the $20 incidental fee, which was fine since we were supposed to have a FREE NIGHT using our member points.nnThe next morning I called the front desk to deal with someone else, but the mans attitude was not so inviting or pleasant to speak with. Quick and to the point instead of welcoming. Even then, NO ONE CAN ANSWER why I was charged an extra $60?! I was told it would be returned, but I’m still waiting for it, AND an answer as to why it was charged in the first place. No receipt, no response, nothing.nnOur room was definitely not as pleasant as before. We had to run back to a nearby friends house for CLEAN SHEETS. We felt dirty in the hotel, and even saw stains on the towels from past users.

Beautiful room! Great price from priceline! Awesome location.

An A+ place to stay. Wonderful rooms, clean and spacious. Very affordable, the best room I've stayed in for a very long time.