Keystone Condominiums Check-In

Very friendly and welcoming staff. Customer service seemed to be their #1 focus. I left some items behind on accident, called right away, and they had someone meet me with the items within minutes. I would book another stay with them in the future.

Our family has 4 kids, and we have stayed on Keystone property several times now at a variety of different condos. The service is always spectacular and accommodations top-notch. It is very convenient to stay on property, as there are shuttle buses to the mountain base areas. Pricing may seem a bit high compared to hotels in Dillon or Silverton, but for our family it's actually more affordable because kids get free lift tickets when you book through the resort website, and not having to drive the extra 15-20 minutes makes all the difference when you're corralling a bunch of young ones to ski school.

My wife and I stay here August 2018 for a wedding. We were in a one-bedroom condo, and we had a delightful time. The condo was well-appointed, the living room had a pull out couch, and the bedroom was very nice with a memory foam mattress. The kitchen was well-appointed with everything you would need for a week-long stay. We were in the River Run Village area which had a number of restaurants and coffee shops, and was very close to the gondola and ski lifts. Would highly recommend.

We have stayed here numerous times but this trip has started out badly. Checked in, with only one other person checking in took 45 minutes. We have two condos and in August we were assured we would be in same building so family was together, didn't happen. Then we got to condo, or what we thought was condo by their paperwork, kept sliding key until occupants came to door wanting to know what were were doing, very embarrassing as room was occupied. We tried calling check in desk, they wouldn't answer phone, finally they had us on hold, would go back to operator, etc.. Eventually all 6 of us had to go back to check in desk with our 3 year old grandson who was tired & needed a restroom. Desk said they were busy, that's why no phone answering and told us how busy they had been. Really not an excuse for a professional property like Keystone. They checked room #, realized they had written wrong # on folder, go figure! They did have people help unload our van but the whole process was poor. We have never experienced this before here and I am hoping the next 4 days go better. Second day update. Management contacted us, very apologetic for the situation. They made some adjustments to our account to help off set any inconveniences. Based on our previous stays we believe it just was a bad day for all. I am changing the rating from one star to four stars and we are appreciative of the management follow up.

Great room. Hot tub is so great after boarding. Nice rooms with fireplace always burning warm.