Hyatt Residence Club Breckenridge, Main Street Station

1) check in - arrived at 8 am and checked in 4.30 (could make exception)n2) To store ski need to walk like 10 minutes and hard to even find the spot. Christy sports says no storage.n3) to book even visit to gym or pool need make reservation 24hr before - seriously??? More stupid rules never heard.n4) no shuttle or bus servicenNegative vibes.n5) no room service - they just remove garbage.n6) no hot tubs.n7) on hotels.com rated as 4 star hotel in fact - 2.

What a beautiful and perfect stay we had! The view from our room was beautiful! The town and shops were so nice. The staff was very nice. Even with covid going on, It was a nice stay!

Never purchase a Hyatt Residence club membership as their customer support is very difficult to work with in resolving issues. We booked at stay here in March, 2020 and the day we checked in, the ski resort closed due to covid. We did not have a way to immediately return home because we had non-refundable airfare but worked to find the earliest return flights without penalty. The front desk gave us an email address and said we could contact them and (falsely) implied we could book a different vacation week when the ski resort reopened. We sent 5 requests to the email address provided by the front desk over a period of 5 months asking for someone to contact us regarding our trip but did not hear back for almost 6 months. Initially we thought the delayed response was due to Covid issues. But as time passed, we realized they simply did not respond to our repeated and respectful questions. We also called the customer service phone support to explain the situation but each time they told us we needed to write an email (which we had already done). Finally, after 5 months of our endless attempt to get a resolution, we phoned customer service and asked to speak to a supervisor. We were told there was not supervisor to speak with. We finally heard back from them, and they refused to re-book our travel week. Owners of subsequent weeks when the resort was closed due to covid were given the opportunity to re-book their trip. However, those of us who checked in during the week the resort shut down and incurred travel costs, meals, and had to return home as soon as we could make return travel arrangements were not given the opportunity to re-book. Finally, Hyatt did offer a few days to compensate for the days we did not use but this is of no use to us as we don't travel to stay at a place for just a few nights given the cost of airfare and car rentals. If you want good service, I'd recommend finding a different timeshare.

Great rooms and supplies...both kitchen and bath accessories. Great customer service.

Hot tube was closed, pool was freezing, and ski valet didn't take boots and wasn't very helpful. Rooms were ok, only thing i can say is in a studio room the furniture is too big and its a little crowded.