FairBridge Inn & Suites - Akron Copley Township - West

Wonderful place. Reasonable prices, but our room was amazing. Clean, with kitchenette, small living room space, comfortable bed, and nice staff. We had a wonderful stay. The housekeeping staff left us a handwritten note welcoming us and wishing us a Happy Valentines Day. So nice. Will definitely stay here again.

DO NOT STAY HERE! I only gave one star because you have to to review. I paid for a penthouse for my family with a late check in last night with a 150.00 refundable deposit. There was no bedding provided for the pull out bed. No batteries in the remote controls. Plates, bowls etc were in the dishwasher but not clean. There was an odor but the windows were left open so I'm sure they were aware of it. I would have left because of just these issues, but it was so late and kids were so tired. Once, I went to bed upstairs, I realized there was a large dent in the center of the mattress. Needless to say, the nights rest was terrible. I didn't think it could get worse but of course when we went to take showers in the morning there was NO hot water.nI called to let the front desk know the issues after our check out and the attendant literally started yelling at me for not letting them know of these issues upon checking in (at 11:30 at night). I explained (in a low tone) how late it was upon arrival and we needed to leave in the morning for scheduled engagements, I wasn't upset with him or personally attacking him but just wanted corporates contact number and to bring it to their attention. He yelled over me as I asked him to stop and please provide me with the customer service number... He hung up on me... Even if it's your last option, you'd be better off spending the night in your vehicle.

I would have to imagine a hotel that you pay by the hour for is cleaner than this place. Had I not have been all but falling asleep driving by the time I made it I would have left. This place is so nasty in the rooms I got a blanket and pillow I keep in my truck to lay over the bed. I stay in a hotel 5 nights a week for work all over the USA this one is by far the worst. Trying to talk to someone the next morning turned out to be a joke the Gentleman behind the counter was far from helpful then actually took offense when I wrote down the General managers name. Unfortunately I didnt get his name just the general managers. My wife has reached out for a refund with no luck. I'm not worried about a refund please use my money to clean the rooms or replace some of the nasty things in the room.

I loved the fact that I can cook my own food which means I save money and can stay longer. The check in was fast and very friendly. The room was nice and comfortable. Would definitely visit again.

Paid almost $200 for the “penthouse suite” along with a damage deposit. The utensils were dirty and the sofa had dried up blood on the cushions, on the mattress and the back of the sofa. I let the front desk know at check out and he told me the general manager would contact me. Still haven’t heard from anyone!