Quality Inn Airport

It was pretty clean and night staff was amazing. To management and owners please understand we are going through an epidemic and not everyone has credit cards, plus cash, transportation, bank accounts, and everyone has their own struggle. Being homeless IS a struggle right now.nEveryone was very nice and I have no complaints.

Incredible front desk service (Thank you Navi) ...clean, comfortable and very reasonable. Shuttle service to airport & breakfast.

Rented a hotel room for 2 nights on Priceline and when I got there i waited in line for the person at the counter to finish and when they were done she decided to call the other gentleman who got on the line after me before me and changed his room to another room I guess because he had an issue in the first room. After that they told me they were overbooked and didn’t have a room for me. I was forced to get a room somewhere else and pay full price. All the receptionist gave me was a business card with her name on it saying I’d be refunded with no sense or reassurance. I mean although clearly not an obligation, it would have been nice to at the very least, to have gotten a recommendation on a different hotel. Now I’m out double the money I originally paid and I have to sit here in limbo waiting to see if and when I get my money back. SMH!

Amazing! , the lady there took great care of me.. Thank you.

I was a guest for a little over a week at the Buffalo Airport location. I stayed in 3 different rooms ALL of which had problems. The first room had a nasty bathroom which caused me to request for housekeeping but due to COVID you have to put in a request the day before you want them to come. That doesn’t make sense considering the only way to keep the virus down is by constant sanitation. And then after 2 request was made they finally came to clean but by then I had went out and bought cleaning and sanitizing agents. Then they let someone book my room from under me before I had even got to check out time after they told me I couldn’t extend my stay the night before and to come in the morning. They found another room which was smaller, the locks on the doors and the door itself was defective and the heating/cooling unit only had cold air. The room was a side by side so 2 rooms shared a door and the guest was obnoxious and loud. The third room was a little better but on my last morning in the room I had a bit of a brush with inappropriate behavior from their housekeeping staff. And I am holding both the hotel and it’s staff accountable for. This is actually the second time at a hotel in this particular area that there was inappropriate behavior from either a guest or staff member and no manager is ever available to speak with the days or few days following the incident. There is very poor communication between the staff members. I know this because the guy couldn’t speak or understand English enough to understand why it was a problem to begin with. The list goes on... let’s just say after this I will be refraining from staying at hotel/motels/Inn’s etc. for a long time.