Map
Detailed Information
- Place Types Lodging
- Address 5310 Englewood Ave, Lubbock, TX 79424, USA
- Coordinate 33.5445547,-101.9382497
- Website http://www.arborinnandsuites.com/
- Rating 4.2
- Compound Code G3V6+RP Lubbock, TX, USA
Openning hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Photos
Reviews
We used to live in lubbock, now we travel there for business. Arbor Inn is near the west end side of town with all the new businesses. Location: great. Staff: friendly and responsive. Price: perfect. Book again? Absolutely!
It was not your ordinary hotel room with everything crammed into 1 room space. We had a king suite with the bedroom separated. This was more like a mini condo unit. This was perfect for us! We were there for a 3 night stay to visit relatives in Lubbock. Staff was very friendly & accommodating to our needs of first floor, close to an exit door for dog potty time. All areas were very clean. Because of covid, we had the grab & go breakfast which was great. Very healthy items in the bag. For suites, though I would have thought it would be nice to have some sort of kitchen items: paper plates, paper drinking cups, plastic eating utensils, napkins. They could treat the kitchenette similar to the bathroom of providing some essentials. We ordered in pizza & didn't have any of the kitchens items mentioned. Eating with fingers out of a box is usually not our thing, but we had to make do. We didn't mention this to the staff. The only issue we noticed & we didn't make an issue about it was the fact that the toilet flushing was very loud. It's ok for daytime, but to flush in the middle of the night woke up my husband & the dog. It must be hooked to a very high pressure system to make it that loud. I appreciate that the toilet flushes well, but it should not make that much noise when flushing.
This place has the WORST front desk customer service I have ever encountered. His name is ROB. I asked to speak to a supervisor he stated he was the owner. I was shocked by his statement because his customer service skills we’re so rude and unprofessional. I only called for an explanation of the $25 deposit that ROB said he would hold on my card until I checked out. From the customer service to the uncleanliness of room, my stay here iwas horrible. The room was outdated with stains on the carpet. I would not recommend staying here at at all!!!!
Didn't enjoy our weekend away... Room was spacious, but tub had peeling paint. Patio area had broken glass, cigarette buts, and trash everywhere. Broken furniture piled against hotel wall. Staff was good, nice and friendly. But had guests party on patio until after midnight!
Be very cautious about staying here. We got absolutely no sleep. The fire alarms were going off during the night and we were told it was a false alarm however the third floor smelled of smoke and was wet with ceiling tiles falling in. There was water pouring down next to our room. Then a male was in the room next to ours in a room that had the door between rooms. He was trying to break into our room all night and yelling, and cursing through the door. When we ask him to stop through the door it became worse and he went into the hall continuing yelling and cursing. When the front desk was notified the manager said yes he believed he was mentally unstable yet they allowed this to take place. By morning the guy was continuing to attempt to break into our room and apologize. Very scary experience, be cautious when staying here. The positive was the room was clean and the breakfast was well put together.
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