CVS

The persons in charge are not helpful. I was really needing a prescription and did not understand that my insurance would be able to pay for a 30 day supply and could only cover a 90 day supply. I'll admit, I'm not an expert on the ins and outs of insurance and the way that my policy needs to function in order to get scripts filled. However I would think that if you were a professional and wanting to truly help you might review the different options that can be taken when a person is truly needing a script for their well being. Like offering to have them pay out of pocket to pay for their script bc they really need it until they can figure out the best solution to that obstacle. Regardless, that wasn't offered. What was offered is that I get my doctor to send another refill to the pharmacy, and did not emphasize the importance of requesting a 90 day supply. Though they did mention it and it is my fault for not completely understanding that, it turns out that they could sent a 90 day request to my doctor. I didn't find this out until my second trip to get this matter resolved where I was treated poorly by the same pharmacist from early. The other pharmacist that was working on my second trip explained that he could send in another request and I, myself had to pitch the idea of possibly paying out of pocket to get my script, which I could have done the whole. The medication was a very time sensitive issue and it will now take me some time to recover due to this delay. I am very unhappy about the way I was treated and not helped. Furthermore, I have no option but to take my business elsewhere, hopefully a pharmacy that I won't run into this problem at. I had a word with the pharmacist that did help me and explained that although I might be at fault for not being the smartest person in the world, it would be nice if I could be helped to understand things better in the future if and when these issues come up.

The pharmacy is fantastic. My wife and I had to pick up a prescription during the Texas winter storms and the pharmacist was able to help quickly fill the prescription even though he also was helping customers on the phone and the drive through. Couldn't be happier with the experience we had at this CVS. All others were closed and we were losing hope. Grateful that the pharmacy team here is outstanding.

I've been shopping here on occasion for 9yrs. Sure, staff changes are common but overall people are very friendly! They do there best and work with the public no matter how rude people can be due to their personal issues. Thank You!

hey managment cvs, let's talk a bit, why your team are Nervous. this is not good treat people wellud83eudd28 You are losing your reputation and customers. the management before was very good. another thing the prices getting dubble why‼ what's going on. It is not the best solution to make money. by the way you need customers, not the other way around So please note that. thanks

Brian in the pharmacy went above and beyond, fixing a mistake my doc ofc made and doing so in less than 3 business hours. He took the initiative. Refreshingly, no follow up by me was needed!