Trek Bicycle Cottonwood Heights

Awesome store and cool team! Thanks for bike! one more update LOL and sorry to making a waves: changing again my review to 4 as noticed only today that it was damaged by my Yakima Rack after I swap my Yakima Bar opposite way I can see clearly that rubber touches the clipper on a rack at the same spot where the damage is. Update: Changing my review: Got my Fuel 8 EX bike a week. Like it so much and very excited about it! Ryan is a great salesman and has a great team in site! But changing my review from 5 to 1 as have this experience: Rode my bike on 3rd day I noticed that small piece of rubber on my right hand grip was take off, for me it looks like manufacturing defect because I haven't do anything that might damage it. And also I have another Marlin 6 bike for 2 years that doesn’t have any problems with it. I went online and found that trek has – “30-Day Unconditional Guarantee”, so decided to make a call to store and back to have a Ryan look at this part in case I can swap to a new grip. By his words I can't swap it as at the moment when the bike left the store it wasn't damaged. And yes I agree it wasn’t damage but should it last only 3 rides to get damaged? For me it looks like it’s not very good quality of grip or this “30-Day Unconditional Guarantee” doesn’t work well for me or maybe I misunderstood something then sorry! Feels a little bit unsatisfied! But overall bike is amazing!

Thank you to Trek of Cottonwood heights! This is not my local bike shop, but they had the bike in stock that I was looking for (Marlin 5) and shipped it to my store in Santa Clarita! They had just received the bike, but were gracious enough to box is up and get it shipped out right away! It made it in less than a week and I have it for my trip! I am so appreciative. Thank you so much to the Cottonwood Heights Team for all of your effort in getting me a bike! That was above and beyond and I am grateful!

Long story short I had a bad experience when taking my bike in for service. After talking with the owner (Ryan) he and the service guys did what they could to get me our the door in the right way. I appreciate them caring for their customers and I feel comfortable giving them another chance on my next service or bike. Beautiful shop on the inside.

I took my 30 year old mountain bike to another near by (high end) shop for some minor work. They were quite dismissive of the bike, but went ahead and replaced some cables as I requested. When I picked the bike up I was treated dismissively, and when I got the bike home the front derailleur was not working at all. I then took it to the Trek store in Cottonwood Heights. They were very upbeat and friendly. The mechanic was very knowledgeable and put everything in working order, including repairing the damage done by the other shop. All for less money than I would have expected. I look forward to returning for more excellent service.

I had Trek bike I was planning on buying second hand, but I was worried about the fit. Ryan watched me ride the bike, and offered some advice. I subsequently broke the chain in their parking lot and his team fixed that quickly (good timing). He even gave me the recommended settings for the suspension. Very helpful and friendly, even when I didn’t buy a bike from them. Great place.