Map
Detailed Information
- Place Types Lodging
- Address 835 Upper Union St, Franklin, MA 02038, USA
- Coordinate 42.061409,-71.3973
- Website https://www.bestwestern.com/en_US/book/hotel-rooms.22067.html?i
- Rating 2.5
- Compound Code 3J63+H3 Franklin, MA, USA
Openning hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Photos
Reviews
Clean room, staff is helpful but seems like management has stringent rules. I had to wait for quite a while to check in as it was from t desk shift change time, my luck. According to the management, finish changing shift then check-in the guests. It was 11 at night. Really !nMorning surprise was a breakfast bag, see attached. I am very disappointed that I had to wait over 5 minutes for the front seat to hand me this bag . I asked if there is apple or any graband go fruit he said this is what we haven. If you compare with other hotels in the area this is one of the worset in customer service and covid readiness . .
Room was clean and welcoming. But had to fix the toilet 3 times because it wouldn't fill after flushed.
There were toilet issues but i was able to fix it myself. We stayed two nights. The beds were ckean and very cimfortable. However, at days end we returned to find the beds unmade, no clean towels or washcloths so we could not shower. I dont know if this is policy due to covid. I hoped for better service.
In these tough times it was nice to go to a place away from home with such nice people. Ryan and his staff were very accommodating. The room was clean and neat. They provided me with a take away bag with goodies to eat every morning. The house keeping staff were very polite and respectful. If I need a place to stay in Franklin I will be back.
The rooms are great but the front desk staff has a serious attitude problem with the exception of 2 individuals. I’ve been here over a month and have gotten rude treatment from nearly every person I’ve spoken to, especially David. Highly recommend not stopping by the front desk unless the blonde lady who appears to be a manager is around.
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