Walgreens

*Don't fill your prescriptions here!!!* I called in my prescription at 1pm. They said it would be ready by 2:30 pm. I let them know I would be off and there by 4:30 pm. I agot here at 4:26 pm and I get told they are still working on it and to give them 5 minutes. I have now been here for 37 minutes and have watched people drop off and pick up while I have patiently waited. By far the worst experience I have had with a pharmacy. Clearly the staff has no concept of time or customer service. This will certainly be the last time I fill my prescriptions. *Update* Just got my prescription. After 52 minutes of waiting. There is a girl named Hollie that was working the drive up window. Everyone in there walked around and talked including the Technician when she could finally break away from the window she noticed me waiting and immediately helped me. Hollie's is a great example of a great employee. Judging from the review, I would say it is clear nobody is held accountable in this establishment otherwise every employee would be like Hollie.

Scheduled an appointment for a Rapid Covid test that was required for my flight. I made my appointment and did everything within the window I was required to do, received confirmation of my appointment. Just hours before my appointment I received an email saying Walgreens canceled my appointment! This left me with no time and no opportunity to get other tests lined up before I would miss my flight. Was told they ran out of tests. If you are required to make an appointment and there is no option for walk-ins how do you just run out of tests? I called to see if they receive the new tests in within my timeframe if they will still honor our appointment code so we can still get the rapid test before we would leave for our flight and the female said no, you just have to reschedule whenever the next appointments open (which are days after our flight leaves if we even get any appointment). There was no help, no possible other solution or anything. Total disregard for the trip that would be lost due to their poor planning and operational failures. Things happen, I understand, but to just say too bad and leave it at that without trying to remedy the situation at all is just blatantly bad service.

COVID testing machine broke! I had COVID tests scheduled for my family and I for a vacation to Hawaii. Walgreens called us about 20 minutes before our scheduled time to tell us the machine was broken and they had cancelled our tests. The person I spoke with wouldn't reschedule our tests for either his location or another Walgreens. He actually told me to get tested at two other locations (not Walgreens), one of which was not accepted by Hawaii and the other only performs testing on people over the age of 18. I informed him that neither of those options would work as we were travelling with children and didn't want to get turned away for using an unauthorized COVID test. He basically told me sorry and ended the call. I get it, the machine broke, it wasn't his fault, and this is definitely a first world problem. But it was disappointing that no solution was offered. He even told me all the other locations in my state were booked (they weren't because we got on and rescheduled for later in the week) and he suggested I travel to Idaho or Nevada for a test. As of now we had to spend an extra 80,000 sky miles to get our flights changed and have a test rescheduled at a different location for later in the week. We will see if we actually get to Hawaii but if I had my choice I would never shop at Walgreens again. I would also never travel to Hawaii again, their process has been ridiculous. But that is another review!

If I could give negative stars I would. I have been on the same prescription for yrs. I live in St George & filled at the Walgreens in Taylorsville. Waiting until I arrived to let me know they would need to confirm with my dr. The script was sent electronically from my dr on Friday afternoon to be filled today. It’s Saturday at 3:15 over labor day weekend & my dr is not in the office. They won’t fill it because they want to talk to the dr. Who do they think sent the prescription in. WOW. I fill it at the Walgreens in St George but that is not good enough & will never use Walgreens even down there again. The guy was so rude & condescending. He looks homeless. I’m in shock and now know why their reviews are so terrible. DO NOT FILL AT THIS WALGREENS PHARMACY, ESPECIALLY NEVER AT THIS LOCATION!! 4500 S Redwood Rd, Taylorsville, Utah

If I could leave a lower review I would. This site's covid testing machines went down and no notification was given other than a whiteboard outside. When the assistant manager was questioned about options and asked for his managers number he proceeded to blow up with exploitative and was extremely disrespectful to the many frustrated customers there. The time wasted, inconsiderate behavior, lack of civility, and unwillingness to even try to make things right is absolutely unacceptable.