Safeway Pharmacy

So, how to start. My wife and I have been going to Safeway Madras for quite some time, and over the years they have progressively gotten slower and the staff has become bitter and angry with the customers. I have witnessed as well as been treated with disrespect on more than one occasion. We call ahead for our prescription and when I’m in line asked to move aside and wait. We don’t live in Madras so we constantly have to plan our trips to madras around this pharmacy, Paula who used to be here was a great asset and the pharmacy worked much better under her direction, now it is totally like throwing darts in the dark as to how you will be treated on any given day. I have moved my stuff to Home town Drug, much more friendly and more efficient. Unfortunately my wife has to stay with Safeway so we still have to deal with it, I just wish you would eliminate the individual who hates her job and the people who support her disrespect and cynicism to customers, if you loose enuf customers your jobs may go anyways.

We recently moved to Madras. My previous pharmacy was Rite Aid, but since there wasn't a Rite Aid in Madras, I needed to change companies. After looking up prices online, I went with Safeway pharmacy. The young man who assisted me was super nice as well as knowledgeable about the system, rules and services available. He also taught me how to get coupons to cut costs on my medication. This was an enormous help since I had recently lost my pharmacy insurance. Sure, it was a little slow when I picked up my new prescription, but I'd rather they take the time and be thorough, than to have them rush through a transaction and make a possibly life-threatening error. My consult was quietly handled to ensure as much privacy as possible, and the staff seemed friendly and competent.

There is a female clerk at their pharmacy counter who treated me with disrespect. She made a face and I wasn't happy. Took my prescription in at 2:30 p.m. and wasn't ready at 6:30 p.m. She couldn't find my insurance information, which was odd because I just picked up a monthly prescription there last week....same insurance all year long. Because of her, I am transferring my prescriptions to another pharmacy. Yes, they are slow.

They are always helpful and get our prescriptions ready as quickly as they can. Super friendly and always take as much time with each person as they need.

Understaffed and very slow. Always a long line.