The Ritz-Carlton, Dove Mountain

Everyone was courteous friendly and made me feel welcome from the very first interaction pulling up and had a friendly conversation with Jennifer Valet (Jessica) Cameron (Ignite greeter) My server Steve at Ignite also had a good interaction with Jessica the Bartender at Core who explained that happy hour no longer exist to keep employees and guest safe. It was pleasant to be surrounded by good energy Cameron even knew my necklace was a quartz crystal and complemented it.ud83eudd70 Sunil Singh was extremely helpful addressed all my concerns and question and Joseph from Ignite did a superb job super impressed and thankful for Phoebe and William!!! You guys pulled out the red carpet! Thank you guys made this experience intriguing and memorable for me!

Near perfection. Location, restaurants, spa, gym, pools, golf, hiking, bicycles, and other activities. All staff were attentive, helpful, and courteous. This Ritz Carlton delivers the complete pampered package for all ages. No problems with COVID pandemic.

Love this place!!!

Top notch service even during Covid-19 times. Beautiful resort with hiking trails on site. Sizable and updated rooms offering a relaxing getaway. Welcoming staff from valet to front desk. House keeping was prompt and attentive. Good restaurant options on site and Tucson is only a 20 mins drive away.

What a horrible experience for a luxury hotel. These are Hampton-level employees operating out of a multi million dollar facility with amazing views. For $500-$800 a night, I am expecting exceptional experience and surely did not get it.nnNatasha at the front desk set the tone by offering us a really poor check in experience. She is a millennial who uses her power to say “no” rather than delight which is supposed to be the Ritz Carlton way. We were so annoyed and regretful before we even opened the door of room.nnWe ended up having to deal with someone else day 2 to correct for the deficiencies created by Natasha and we went through the hassle of changing rooms. This cost their company money because of the additional cleaning costs of flipping the room. There was no manager on duty which wasn’t a surprise based on the way things are run here. The bed in room 2 had stained sheets which apparently got past their commercial laundry service as well as the maids making the bed. In a Ritz, you throw out stained sheets, you don’t use them.nnThe staff seemed to enjoy telling us that reservations were required for every restaurant and experience yet they never offered to help us get reservations. Where is the 5 star experience?nnThe hostess at Ignite sat us at a dirty table which quickly left us with menus covered in someone else’s food scraps. Chris, the waiter , forgot to bring us our drinks which was really annoying to receive our entrees before our wine. Then he forgot our side dish. Does it sound like I’m being picky??? This is the Ritz Carlton. The Ritz should set the standard for service.nTheir staff is supposed to be trained to delight and exceed the guests expectations. They are supposed to anticipate what the guest needs and wants before the guest even realizes it ( this is in the book, The Ritz Carlton way). Natasha at the front desk did just the opposite. She knew our needs and then forced us to settle for something that didn’t meet our needs when she had the ability to do much better. She is drunk on her power of being a receptionist and being able to say No. is it her fault?? Probably not. It’s Mr. Ragu’s fault because he is the operations manager who a) has a hiring problem b) has a training problem and c) is not on site enough.nnThe staff at this establishment couldn’t get hired at the best restaurants in Phoenix because they aren’t trained and they don’t understand hospitality.nnI have had numerous better experiences at Marriott Courtyards across the country for $150 per might than we had here for 5 times that amount. And for roughly the same price the JW was a much much better experience.