Downtube Bicycle Works & Cafe

Amazing service!nI bought a Trek Verve and ended up tricking it out to suit my purposes (road and a bit of gravel, city street commuting, grocery shopping, exercise and fun). Each of the 3 staff people I talked with during the process of choosing the bike and accessories were clearly knowledgeable, friendly and patiently answered each question I had. I was allowed to ride the bike in the park for 20 minutes before purchase.nI have to say that Andrew in particular gave me a lot of personal attention. I was able verbally process with him the pros and cons of many accessory options. I got schooled on the possibilities by someone with firsthand knowledge of city living and a biking lifestyle. It was a powerful experience to share with someone who really gets the joy of riding and of riding as a lifestyle choice. He never lost the thread of our conversation despite the busyness of the shop and the time it took me to get a hands on feel for all the accessory options. At no time did he pressure me in the least, (and I’ve been told by others I’m not particularly speedy at processing new info.) I am delighted with the maxed out functionality of my new bike. Oh- and they had the bike ready the morning after I closed the shop at 6pm the night before!nThanks guys.nI love this placeud83dudc95

The Down Tube is a wonderful shop. All the folks who work there are friendly and helpful. Special Kudos to Patrick from RI. He is a wheel working wizard. Ultimately my 1990's rear wheel was declared dead and Patrick hooked me up with a used racing wheel of his own. And, that wheel is spectacular!!! It has changed the bike immeasurably for the better. Thank you so much!!! You have more than earned my business.

I really liked the staff and service at Downtube! From meeting Bob, the very nice, knowledgeable and resourceful owner to being introduced to the service crew, to having my work done on the spot for a very reasonable price, every bit of my customer experience was amazing. I left the shop a more informed rider, and I absolutely intend to go back as my bicycle needs service or parts. I would highly recommend this shop to anyone! They know their stuff and have a very professional approach to bicycle repair, sales, and service.

The employee who helped me on Wednesday was knowledgeable, engaged, and answered my questions with enough information so that I could make sound decisions about my purchases. This level of service is what I have experienced for years at the Downtube Bike Shop. RL

Very friendly and helpful! They helped me get the bike I’ve been trying to order for months and were great throughout the process. Highly recommend!