Buffalo Grand Hotel & Event Center (formerly Adams Mark Buffalo)

First room smelled like smoke and horrible body order, transferred to second room, looked like it hadn't been properly cleaned in years. Found rat poop on the window ledge where I had to put my food because second room did not have a refrigerator like the first one did.nThird and final room was ok at first look but I found rat poop on the box spring. Bathrooms are tiny.nThis place has so much potential, it is a shame that it is kept unclean, from the lobby to the escalator that takes you to the 3rd floor rooms. The hall that leads to the rooms is dark and scary..nThe pictures used are definitely not what you get at this property.nThe gentleman at the front desk didn't even sound shocked or surprised that I found rodent excrement.nAnd although they gave me a discount for that horror, the damage was already done.nI will never return to this property again. The staff is pleasant, the housekeepers and friendly but they need to do more than simply make beds and extra towels.

Hoo boy, not a great hotel. Rooms lack basic amenities, but different ones depending on the room. Next door had no fridge or coffee pot. Ours had no trash can. Phantom phone call, no one on other end. If you're looking for a creepy time, I'd recommend it.

This was unquestionably the most disgusting hotel I have ever stayed at. The first room I went to didn’t have heat. The second one didn’t get over 62. This place is a hole and just being inside here made me think this place had bed bugs. Regardless of the pandemic or whatever there is no excuses for how deep in disrepair this place is. Absolutely horrid. The ceiling has water stains and was falling down in my room. Blows my mind how someone could honestly allow people to stay here. Simply unbelievable. Management should just shut this place down. Can’t believe they’re allowed to even have this place open. Wish I could give negative stars.

No working smoke detectors, trash everywhere. Looks like someone started renovating and stopped. Pool is closed and empty even though the site says its open. A lot of things were broken so be careful if you decide to stay here. I would suggest somewhere else

Checked in on 8/27/20 @ 8:54pm.nCustomer in front of me No Face Covering On leaning on customer counter as the front desk agent (Also Not Wearing A Face Covering please review front desk video) is sitting what appeared to be a back computer having a general conversation with the No Face Covering customer.nWhen checking in, parking lot was not explained (even after paying $10 for it), how to get to my room (as elevators were down) escalators only go to the third-floor took the stairs from third floor dirty linen was in walk way).nThe non wearing face covering customer and agent were witnesses coming from the third floor next to one another both with no face coveringnn“All employees are required to use face coverings, gloves and consistent use of sanitizer.” States the message I received upon confirmation.nnSection 66-3.2 Face-Coverings mandates all employees in direct contact with customers and the public to wear a face covering. This same employee was observed walking next to one another then before coming down escalators (looks like direct contact to me)nnI ordered food which came about 11:49p and received a call from a Tyrone telling me I would have to come and get my food from the front desk because of Covid-19 the hotel does not allow room deliveries which is contrary to a welcome massage I received with Confirmation & booking number that reads as follows: “ Dear valued guests,nWe are looking forward to welcoming you to the Buffalo Grand Hotel.nWe would like to take a moment to inform you on some important items relative to your upcoming stay at the hotel given the COVID19 pandemic.n1-tAll Restaurant and bars are closed.n• We offer complimentary muffins, coffee and bottled water in the morning to all of our guests.n• We do encourage room deliveries at any time during your stay.n(Tyrone was very rude and either needs to be retrained on how to talk to customers as I begin to ask questions he became defensive and told me I’m going to allow it this one time ) I set up contactless room delivery for a reason as I wear once a days that had been disposed and had taken a nap let alone I don’t even know how to get back down stairs)nLet’s not even talk about the no privacy curtains in room 437 total dignity issue and when asked for another room was told none were available by mr. non wearing face covering agent.nJust a whole disaster and bad choice of even trying this hotel.