Wingate by Wyndham Ellicottville

The hotel and room was super clean. Excellent views of the mountain. Fire place felt great after skiing. Very friendly staff. Extremely quiet, couldn't hear any of our neighbors. Didn't have a full breakfast due to covid but still had a grab and go breakfast available. The best part is they leave the coffee and hot water station out all day so you can grab a quick cup on your way back to your room.

Exceptional customer service and following rules for preventing the spread of virus. Good job on preparing a carry out breakfast and coffee station. Will definitely be staying here again when we come skiing.

Best place to stay in a cute little ski town. A short walk to many restaurants and shops.

It is a typical clean hotel room, nice lobby. Very nice how they make completely grab and go breakfast bags, as a solution to Covid. Although I would have like a breakfast sandwich or something with more substance than a muffin, granola bar and fruit with orange juice. The pool was open until midnight but was not very warm, the water was an off color, the bottom needed to be cleaned and the area around pool also was dirty.

Booked this hotel through a website that seeks pet-friendly rooms. We did this two weeks before our intended stay ($852 for 2 nights!!!). I was taking my wife, 7-year old and 3-year old skiing for the first time. We checked in Friday evening. The whole family came through the lobby, dog and all. The next morning, I took my dog out to potty with my son and came through the lobby to get a coffee for my wife. I was in the dining room when a rude voice yelled, “What room are you staying in?” I looked in the direction of the yell and realized the person at the front desk, behind a plexiglass COVID cover, was speaking to me about 30-35 yards from where we were. I walked over to the front desk area and gave her the information she was requesting and was met with another completely inappropriate question, “You do know we have a $75 pet fee, right?” I informed her that I had purchased through a pet-hotel-finder and was under the impression that was partly why I was spending $426 per night for this room that shouldn’t be more than $100. She rolled her eyes and shaking her head “no” quickly assured me that I owed another $75 per fee. I asked her why she was being rude and that I would gladly come back down and take care of anything else we owed. She said, “I’m not being rude. You don’t need to come back down, I will charge it to your room.” Great work Wingate! Millions of people are unemployed and you pick Tanya as the face of your hotel. She embarrassed me in front of my 7 year old, as well as the rest of the people in the dining and lounge area as she announced and reprimanded me for something that I was completely unaware of and clearly not hiding! It amazes me that the one place that you would expect to be treated with kindness, respect, and hospitably, instead, the first time we have been out as a family since COVID reeked havoc on this world, we get to experience this. No thank you! Love Ellicottville, hated our stay here.