Homewood Suites by Hilton Salt Lake City-Midvale/Sandy

Tucked away from first glance, right off of Fort Union, it doesn't look like much, especially for their nightly rates. However, the inside seems very recently renovated and dutifully spotless. Modern, roomy suites and friendly service that rivals the other hotels in the area. Kitchenettes tend to equate to lower standards, but this hotel is the exception. Breakfast is fresh and hearty. It's nice and quiet on the weekends, but very family friendly, with a pool that sparkles. I recommend this hotel above all others, this side (east side) of I15, right off of fort union blvd.

Really nice place. I didn't stay here so I'm not sure what the prices are but the rooms look clean and they have a snack bar, restaurant, gym, and computer lounge. the young thin gentleman at the front desk was very nice and resourceful. They play hip hop music in the bathrooms .

Let me just start by saying this place is awesome and the coolest people I know says and I quote "I love that place"

From the first night this hotel was a nightmare. 1- it’s in complete disrepair 2- it looks and feels like you’re in the movie ‘the shining’ 3- it’s shaped like a rectangular letter C where the front desk is on one end and you need to walk all the way around just to get to it. Sounds like no big deal until you’re on the opposite side of that C and the two ends do not connect. 4- the staff writes down your complaints and then completely disregards them 5- don’t ask about your bill to the front desk. They don’t know, don’t care, and if you call you can expect to be hung up on. Should you go into the hotel to confront the front desk about why they hung up on you, they will embellish to the general manager so as not to be reprimanded for their terrible service. And yes, the general manager will believe them and throw out all your complaints. Welcome to Utah where no one cares that you’ve stayed at their hotel, received terrible customer service, asked the maintenance man not to go into your room when you’re not there and he does it anyway. Oh hell, let’s go through the list of how this hotel is falling apart. On the first night the ac didn’t work but the fireplace sure did. Did they turn it off? No. They were on a coffee break, flirting with a not really impressive blond guest and making a line of people wait, or hiding in the back office bc everything feels like they’re being attacked (don’t ask about if they have water. That’s an attack too) all the Fossetts in the room, kitchen and bathroom, sprayed everywhere when turned on. The toilets needed to be plunged in both bathroom weather or not they were used every day several times a day. Don’t open the drawers in bless you want the drawer face to come off. Not even gentle pulls. Expect your door to your room to look like the swat team kicked it in so it doesn’t close properly. Since they don’t care to turn off the fireplace because you don’t have the option of doing it yourself, expect to boil until they can be bothered to come in and do it. Oh and my favorite part., before the front desk hangs up on you be sure you listen for the part when they tell you that you’re just complaining bc you can’t afford to pay your bill and are just trying to get something for free and the only thing you’re going to end up doing is leaving a bad review anyway. Is this person who said these things still employed? Of course they are. Ready and waiting to great you. And considering that the general managet, Heather, must be in cahoots with her staff bc she believed his sob story without consulting a camera feed or the guest, expect your complaints to not only be ignored for a month, but completely thrown out. It must be nice to be so close to the boss. Biblically it would seem bc I don’t ever go over the customers head with absolutely no proof at all. Not to mention that I was staying in the largest most expensive suite in the hotel for a month. Really? The best put down you could come up with is that I’m trying to get something for free? That must be quite a biblical experience those two are having. So, yes I am leaving a bad review because they deserve it. I almost forgot to mention the fire someone started. My husband is a severe asthmatic who had to go to the hospital from the smoke of that fire. Can you guess what their response was? ‘Not our problem.’ Be safe and happy trails if you stay here. Don’t say you weren’t warned. And in case that isn’t bad enough this general manager works against Utah’s own filming laws that say you are free to video record anything you want as long as one person involved knows that it is being recorded. She does not allow the use of your camera phone in the hotel but you must be recorded on theirs. Is Hilton even aware that their own general manager is impeding Utah state law? Or do the rules just not apply to this establishment? What’s next? No freedom of speech? I wish we could all make up our own laws.

Probably the worst hotel we’ve stayed at. Stayed in Utah, for about 3 weeks, so we wanted a room with a full kitchen. The room is an okay size. The glass stove top had a crack across the smaller cooktop, so I was only able to use one. There’s no vent on top of the stove (hence, the smoke alarm going off at 5am from the other room. I booked a premium room, that’s was supposed to be have the snacks and drinks replenished everyday, the only time we got it was the day we checked in. 21 days of stay and just happened ONCE! Didn’t even care for the keurig that was supposed to come with the room, because I brought my nespresso machine. I understand there’s covid issues, but wow that breakfast was skimped. And the front desk staff most of the time, made it seem like a bother to go get breakfast. Room was missing some kitchen dishes had to ask for them. The blanket on the bed were freaking BED SKIRTS!!! Barely covered my husband and I. I was hoping for at least a down alternative for the amount to you pay nightly. Asked if they had board games to play with our kids, they said no and they would go the next day to go get some since they need anyway. None. Didn’t bother asking again. There’s dog poop everywhere. We told the front desk and they said that they’ll clean it up, but that didn’t happen neither. (I know it’s the guests responsibility. But to have dog poo by the entrance door is just nasty. They’re hotel name sign outside is so dark, doesn’t have any sort of light. Could easily miss it if you’re not looking at your gps. The staff were meh, there’s maybe 2 friendly ones. The others are, just have this job to make money type. Broken car window leftover in the parking lot. Liquor bottles and cans just sitting on the curb, NEAR the dumpster. Our kids did enjoy the pool. And it’s in a good location. But Won’t be staying in a homewood suites anytime soon. Spent more than $2k for 21 days, We expected more.